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5111 Rogers Ave Reviews
Read reviews from customers who used our services at 5111 Rogers Ave
Total reviews
142
Average Rating
4.7/5
Cynthia C,
Customer service response - Thank you for the 4-star rating, Cynthia! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1718854786755
He couldn’t fix it; couldn’t get parts but told me where I could get them.
Diane W,
Richard H,
I installed the part your serviceman did not do the service I did it
Sheldon D,
William B,
Service man prompt, courteous, and professional. I would have given 5 stars, but after replacing the ice maker and leaving it still didn’t work. I have a follow up requested but haven’t gotten a response.
Vicky,
Customer service response - We apologize for the inconvenience with your ice maker, Vicky. Thank you for your feedback, and we recommend contacting us directly to ensure your follow-up request is addressed.
Sears Home Services on 1767661314723
Part was ordered and installed , did not fix the problem. Can't talk to a real person representative. All phone numbers take you to an AI recording. After this problem is resolved. Will not use Sears service again. Tech did what he could with the information he had from previous tech diagnosis
Mike,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1775006573128
Don D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1762911580575
The technician was great. The work was finished in a timely manner. Shane even tested the machine to make sure everything worked properly. Now to the heart of the matter. From the time my claim was filed to work being completed was approximately two weeks. The parts ordered were delivered the next day. Yet I had to wait. I learned that the technician could have been out on Monday the 23rd. For some ungodly reason the dispatcher told Shane that I was unavailable because I was in Branson Mo. On the 23rd I was at my home all day and could have had my washer fixed two days earlier. I am very aware that Shane does not have control over when he is dispatched to a customer. However it makes absolutely no sense that the parts ordered sat on top of my washer for over a week. In today's work environment 99% of business gave a time frame of between 2-4 as an example. The time frame given was between 8-5. Basically I sat waiting all day for the technician to show which he did around 3:40. Other than getting my washer fixed the day was a total waste.
Marcus S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750982377901
I paid $134. For nothing. I will never call sears again for any repairs, the guy who came out was real nice, but could not move my appliance, what I got was suggestions! Time to boycott sears service, that’s what I’m going to do, they have been to my house 3 times, and never fixed the issue.
Donna O,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718935019195
