905 W Main Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Paige M
After coming to diagnose the issue with our dryer he stated it needed a blower wheel and said there was a very slim chance the motor could be damaged but we knew the motor was working fine he even stated he saw no damage to the motor but when he came to put the new part in he said oh your motor is broke. We told him the motor was working fine when you were here last time and he admitted he most likely damaged the motor after beating on it to get to the other part. So now we have to replace our whole unit.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on August 11, 2024
vada F
The technician was very nice and friendly but he didn't act like he knew what he was doing,only opened the freezer door,took out a screw and acted like he could barely use it. Never checked anything else,it was my ice maker only making a few cubes a day. Made a few calls then said I needed a new ice maker. I declined,will look elsewhere for help.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 27, 2024
Thunderous T
Not about the store, it’s just closed down and google maps will still take you here even though it’s not there anymore
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 28, 2024
oso A
Two visits and still haven't fixed freezer.
Customer service response - Thank you for taking the time to bring this to our attention, oso. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 28, 2024
