Vancouver, WA repair reviews

DID AN EXCELLENT JOB.

It has been almost 5 months since my range has been out of service and is still not repaired. SEARS has done nothing to make it right and keep giving me the run around.

Tech was here 2 days ago. Service was great, the tech was very good. He left the work area neat, nothing left lying around.

I was impressed that they could come the same day I called. The service provider was kind and did quality work.

They came fixed my dryer last minute on a Saturday no extra charge. Very happy with service

My repairman James was very helpful but setting up the appointment was a nightmare as the first person that was supposed to come was Anthony so bad he showed up couldn’t figure out my house number and left so I had to make another appointment Very stupid and bad customer service

Very professional, taking care of the dryer vent was over the top for me

He wore a mask. He fixed it and it’s still working. That’s what I want in a repairman for 2020!

Had an initial diagnostic visit and placed a part and follow-up service. The day before the service was supposed to arrive, it was on ME to contact Sears and let them know the part had yet to arrive. When I contacted Sears, I was told the part was on backorder and would be contacted when it came in. Fast forward another couple of weeks, nothing. I contacted Sears customer service again (because they don't proactively contact customers) and was told that once a part goes backordered, it can take 25 days for it to arrive to me - this conversation took place on a Thursday, with the 25 days set to expire the Monday following. I couldn't get confirmation that the part would arrive by Monday as it was showing backordered. At this stage, I requested that my parts order and service be cancelled and that I receive a full refund, because I need a functioning dishwasher. Apparently, refunds go through a 'review' process and was quoted 2 days to receive a call from someone on the refund. This was 7 days ago, I have still yet to receive a call or my full refund from Sears. I have initiated a dispute with my credit card issuer as a result. Customer Service is there to provide roadblocks and no solutions. I've been buying appliances from Sears for close to 20 years. Never again.

The Company's supply chain, staffing, and scheduling model is flawed and inadequate. There are not enough Technicians. And, Technicians do not have parts to do repair at initial visit. Parts have to be ordered with follow up service typically 30 days out. Requiring four visits, this resulted in not being able to use my riding lawnmower for the whole summer (late-May to mid-October). However, the Technician was great.