Union Gap, WA repair reviews

All Reviews are from verified customers of Sears Home Services.
3.8 out of 5 stars

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1–10 of 57 Reviews
  1. Good service

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    It's not fixed yet but the part is in the way
    ZILLAH, WA
    October 14, 2019
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  2. Excellent service.

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    Always a pleasure to have the appliances serviced.
    YAKIMA, WA
    September 16, 2019
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  3. No noticeable cleaning done

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    I had to have someone else at my house during the "maintenance/cleaning" and when I got home I looked at each of the 5 appliances that were supposed to be cleaned and maintenanced and don't think they were actually touched at all. The dryer was the most obvious and when I asked the technician why not one piece of lint buildup was removed or why the washer and dryer had clearly not been moved as there were detergent caps stuck right behind them he just said the dryer wasn't on his work order, yet I received 5 separate emails for each appliance so I know he was just cutting corners in order to get $250 for his company without having to lift a finger.
    YAKIMA, WA
    September 13, 2019
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  4. No noticeable cleaning done

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    I had to have someone else at my house during the "maintenance/cleaning" and when I got home I looked at each of the 5 appliances that were supposed to be cleaned and maintenanced and don't think they were actually touched at all. The dryer was the most obvious and when I asked the technician why not one piece of lint buildup was removed or why the washer and dryer had clearly not been moved as there were detergent caps stuck right behind them he just said the dryer wasn't on his work order, yet I received 5 separate emails for each appliance so I know he was just cutting corners in order to get $250 for his company without having to lift a finger.
    YAKIMA, WA
    September 13, 2019
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  5. No noticeable cleaning done

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    I had to have someone else at my house during the "maintenance/cleaning" and when I got home I looked at each of the 5 appliances that were supposed to be cleaned and maintenanced and don't think they were actually touched at all. The dryer was the most obvious and when I asked the technician why not one piece of lint buildup was removed or why the washer and dryer had clearly not been moved as there were detergent caps stuck right behind them he just said the dryer wasn't on his work order, yet I received 5 separate emails for each appliance so I know he was just cutting corners in order to get $250 for his company without having to lift a finger.
    YAKIMA, WA
    September 13, 2019
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  6. No noticeable cleaning done

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    I had to have someone else at my house during the "maintenance/cleaning" and when I got home I looked at each of the 5 appliances that were supposed to be cleaned and maintenanced and don't think they were actually touched at all. The dryer was the most obvious and when I asked the technician why not one piece of lint buildup was removed or why the washer and dryer had clearly not been moved as there were detergent caps stuck right behind them he just said the dryer wasn't on his work order, yet I received 5 separate emails for each appliance so I know he was just cutting corners in order to get $250 for his company without having to lift a finger.
    YAKIMA, WA
    September 13, 2019
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  7. No noticeable cleaning done

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    I had to have someone else at my house during the "maintenance/cleaning" and when I got home I looked at each of the 5 appliances that were supposed to be cleaned and maintenanced and don't think they were actually touched at all. The dryer was the most obvious and when I asked the technician why not one piece of lint buildup was removed or why the washer and dryer had clearly not been moved as there were detergent caps stuck right behind them he just said the dryer wasn't on his work order, yet I received 5 separate emails for each appliance so I know he was just cutting corners in order to get $ for his company without having to lift a finger.
    YAKIMA, WA
    September 13, 2019
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  8. Excellent service!!!!

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    The treatment of customer service by the employees was truly a human experience and not left with a feeling of just being another number on the list.
    SELAH, WA
    August 30, 2019
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  9. Sloppy service

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    After assessing situation he quoted a huge price to repair, got us to sign up for a service contract and extra fee to clean device. After cleaning device the unit started to run, but we were stuck with s service contract. He did not clean up after himself, did not put the washer back in place and turned the dresser with the drawers to the wall that was next to it. My husband and I are both in wheelchairs and we still can’t get the unit back in the correct position. My husband pulled a rib off his rib cage getting the dresser turned around. He arrived late, complained the whole time he needed to get to other jobs but spent most of the time in his truck on the phone trying to get his computer to work. Not impressed with his work or service.
    YAKIMA, WA
    August 29, 2019
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  10. Great service, and a day ahead of initial appt.!

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    Service tech was thorough and intense. Performed a maintenance on our refrigerator and now water is not getting to the ice maker/water dispenser. Also the dryer is electric, not gas.
    YAKIMA, WA
    August 19, 2019
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