Silverdale, WA repair reviews

The service man KNEW about my washing machine and his experience was very much appreciated by me.

So far all is good! None of previous issues have re-occurred

I use my washer & dryer every day and have been very pleased with the service I received. Thank you for the prompt service.

he did not test the washer right to start with so he had me order the wrong part, then when the part came the same technician came to fix it, he did not see if it really worked after he put the part in the washer. if i had know it was the controller the 1st time and not the drain pump. i would not of ordered one or waited for it to be installed and i would only need a technician to come 1 time. now i have lost alot of time and still need to buy a new washer.

Technician was thorough and explained things as he worked.

Time element to obtain service. Could be better Understand. Not enough people to meet demand

I have been pleased with the service received.

On time! Had parts! Customer service5 points!

Just moved into our house and the refrigerator water line started leaking. Sears was able to look up the Kenmore refrigerator purchase from the previous owner and send a repair technician the same day to fix the problem. Awesome response time!

He wasn't able to fix it the first time, and had to order parts. When they they sent the new parts, one of them wasn't the right part. But he was able to make one of the old parts work. Praise God