Redmond, WA repair reviews

My service tech was professional, friendly, courteous, and helpful. Great job!!

I really appreciated the professionalism of the service man who came; he was great! I didn't appreciate the constant upselling (do you want to be part of our home warranty program?) from the moment I called for an appointment to the email I received that essentially said, "Thanks for accepting our home warranty program. Here is how you pay us." I made it very clear that I didn't want this service. I know Sears is only trying to make money and stay in business, but no really does mean no.

We were having problems with the water not always draining on certain settings or the washing machine getting stuck on the same minutes for a long time. The Service person could not reproduce the problem, so nothing was done or fixed.

We were having problems with the dryer NOT drying clothes on certain settings, and with the dryer running while all the lights were out, the dryer didn't stop by pushing the pause buttong, we had to actually open the door. The dryer would start up again when we would close the door.

Best service call I have ever had

So happy I called Sears Home Svcs, as they helped me extend the life of a washer I love!

Happy with the service.

Arrival was prompt, at the start of the time window given. Technician disassembled and cleaned inaccessible filter screens and parts and thoroughly checked dishwasher operation. Made recommendations about detergent and cleaner.

Our refrigerator was repaired, finally. Techs came to diagnose the problem (the fan), but they didn't carry the part on their truck, so it had to be ordered. An appointment was made for 12 days later for the installation, between 10 and 2. At 3:30 I was notified the tech was on his way, and at 3:32 I was notified the appointment was cancelled and I would have to call to reschedule. I called and was told the next available appointment was in 6 days. The reason given was overbooking. This is a terrible policy that shows little regard for your customers (and any food that may be in their crippled appliance) and your service techs. The tech was courteous, knowledgeable, and efficient, so he gets 5 stars, but your system and your lack of concern gets 1 star, for an average of 3 stars. You should do better!

Very pleased with how quick they were able to come out. Nice technician.