Redmond, WA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 305 Reviews
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On time and repaired as expected. Gtrest!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Checked out dishwasher Diagnosed possible plumbing problem, which existedThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The carberator of my riding lawn mower was replaced. Now it runs greatWe are so glad to hear that your technician was excellent during your service experience. We greatly appreciate your feedback. Thank you for choosing Sears PartsDirect!
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He solved the problem. PThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I was happy to find that Sears could help me with my LG washer... because the repair policy I have from AJ Madison .... New Leaf do not work in my area. The washer is fixed and running smooth.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Technician arrived on time, was very professional. He identified the problem with the laundry machine and fix it fast.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The repair man was very nice but I knew what was wrong and asked the office to have them bring out the part when they did they service. That is not how they work, they would have charged me two times what my regular service person charges. WOULD NOT RECOMEND THEMWe are sorry to hear we did not meet your expectations. Our products ship directly from the manufacturer and at times can be delayed. If you are needing further assistance, contact us at 800-366-7278 if you have not received your part or visit www.searspartsdirect.com/order to view the status of your order.
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The customer service representative scheduled the service call even though I told him no to! When the service technician called told him what happened he apologized so I gave him the benefit of the doubt and let him proceed with the service call. When the technician arrived to my house, and without performing any electrical testing of the primary or the secondary valves, or bypassing any of the connecting water tubes he identified the following two components to be replaced: Refrigerator Water Inlet Valve (secondary valve) Part: AJU72992603 [$104.02] Filter Assembly, water Part:ADQ73913306(Sub) [$137.20] Plus, water filter housing labor of [$411.00] When I asked the technician "why the Filter Assembly need to be replaced?" he said "they usually are replaced together". I wasn't convinced of that. After the technician left, I scheduled another service call for the following day with a highly reputable local appliance repair establishment for diagnostic and repair for the same refrigerator. To my surprise none of the above items were the problem. Instead it was the primary water valve. Furthermore, unlike Sears repair technician, he used electrical and mechanical professional instruments and expert knowledge to identify and verify the faulty component. I'm totally disappointed and unsatisfied with this service order experience with Sears Home service therefore, I'm requesting a full refund to my credit card account. Thanks, Said FathelbabDear Said, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The Technician who came to fix my range was knowledgeable, very professional and did a good job of resolving the issues with the range.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Microwave started running when door was opened. Diagnosed, quoted, parts ordered, repaired. Well done start to finish.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!