Redmond, WA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 279 Reviews
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My refrigerator (with 5-year extended warranty) has not been working properly since June 28. There have been 5 unsuccessful attempts to fix it by a Sears sub-contractor, then a Sears repair person came on September 28 to review the contractor's work and escalate my service order for a replacement. Tomorrow it will be 4 months since my refrigerator died and I STILL HAVE NOT HEARD FROM SEARS. Lengthy calls to the call center put me in a vicious cycle of being transferred to another person who cannot help me.
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Was able to book appointment for the next dayThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I used them about a week ago and I am so glad that I did.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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was excellentThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Prior to booking the appointment I explained what was needed , they arrived two hours late, confirmed what I reported then said they could not get the part and do the repair. Still charged the full cost of the visit.Dear Victor, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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We have water and faster ice dispensing from the door...first water in over ten years til it started leaking last month. All better.Dear Helen, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Wanted to service my dishwasher and I specifically asked the representative whether drainage pipe cleaning is included. She said yes. But the service person refused to touch it, saying its plumbers job. There is lot of grit after cleaning, the problem remains. Their dishwasher preventive care servicing is a waste of money.Dear Ashley, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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All the problems were solved and they were a lot of work.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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We need our dryer vent to be moved from the side to the back but you were unable to help. The result is we need to buy a new washer dryersDear Emily, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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I used Anton’s service last week! He was thorough and very courteous!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!