Redmond, WA repair reviews

He solved the problem. P

I was happy to find that Sears could help me with my LG washer... because the repair policy I have from AJ Madison .... New Leaf do not work in my area. The washer is fixed and running smooth.

Technician arrived on time, was very professional. He identified the problem with the laundry machine and fix it fast.

The repair man was very nice but I knew what was wrong and asked the office to have them bring out the part when they did they service. That is not how they work, they would have charged me two times what my regular service person charges. WOULD NOT RECOMEND THEM

The customer service representative scheduled the service call even though I told him no to! When the service technician called told him what happened he apologized so I gave him the benefit of the doubt and let him proceed with the service call. When the technician arrived to my house, and without performing any electrical testing of the primary or the secondary valves, or bypassing any of the connecting water tubes he identified the following two components to be replaced: Refrigerator Water Inlet Valve (secondary valve) Part: AJU72992603 [$104.02] Filter Assembly, water Part:ADQ73913306(Sub) [$137.20] Plus, water filter housing labor of [$411.00] When I asked the technician "why the Filter Assembly need to be replaced?" he said "they usually are replaced together". I wasn't convinced of that. After the technician left, I scheduled another service call for the following day with a highly reputable local appliance repair establishment for diagnostic and repair for the same refrigerator. To my surprise none of the above items were the problem. Instead it was the primary water valve. Furthermore, unlike Sears repair technician, he used electrical and mechanical professional instruments and expert knowledge to identify and verify the faulty component. I'm totally disappointed and unsatisfied with this service order experience with Sears Home service therefore, I'm requesting a full refund to my credit card account. Thanks, Said Fathelbab

The Technician who came to fix my range was knowledgeable, very professional and did a good job of resolving the issues with the range.

Microwave started running when door was opened. Diagnosed, quoted, parts ordered, repaired. Well done start to finish.

Technitian very helpful!

They arrived beyond the repair window, but called to make sure we would be home. I appreciated how quickly he was able to diagnose the problem and his honesty about the cost-benefits of repair versus replacement.

We were very pleased with the service. The service tech was very friendly, competent, fast, efficient, compent and very informative. Everything is now working fine. However, this crazy review form needs to be fixed. Cannot get the black box showing the guidelines to go away so I can see what I am writing.