Redmond, WA repair reviews

Very rapid & superficial diagnostic, then said his defrosting tool was broken & I can do it myself with a hair dryer. He Ordered an unnecessary part that was not installed at the second appointment. Wrong tax rate charged for my area & claimed no way to fix it when challenged the bill is incorrect.

Our last experience with our Sears Maintenance Agreement covered Freezer was not very good so we didn't know what to expect. This time was a complete 180! Our technician was professional, thorough and trained in washer maintenance repair and did a great job with our washer.

Great to have technician explain to me the problem and offer solutions.

Our technician arrived on time, quickly diagnosed the problem with our refrigerator and gave us a good solution, which he completed promptly. He also showed us how to detect the onset of that problem should it ever arise arise again - though we all expect his improved insulation around the refrigerator fan will probably prevent the fan freezing again.

The service for both washer and dryer was top notch.

Excellent service!

Deck repair

Initially, the initial diagnoses was to order a new part. When a different service representative came to install the new part; he diagnosed that the new part was necessary. Other parts were installed that was cheaper. So, I was reimbursed the difference.

The service tech was ok, the rest of the experience was horrible. They say "emergency repairs"...we called and it was 10 days before they got here. That's an 'emergency" response? For some reason all the other repair places we called said they didn't work on Kenmore. So we had to rent a small fridge for 10 days but lost a fair amount of food anyway . Also, at every step it was non-understandable automatons reading scripts and trying desperately to sell us the $588 annual warranty. They replaced the compressor and then charged us $700 for 2.5 hours of work. Avoid Sears and Kenmore appliances like the plague. What was once a good company is now the pits. Don't buy their products---we never will again. My ratings are for the company, not the service guy.

Repairman was supposed to be here between 8-12. He called and said he’d be 5 minutes late. Showed up 45minutes late. Expertly fixed my dishwasher then started talking when he was charging my card so long that the app he was using timed out and he charged my card again. Used your chat system to reverse the second charge who couldn’t help me, but gave me a number for your finance department where I got a voicemail that said she wasn’t available and I should call another team member. My chat rep said I might get a call in 24-72 hours and I still have heard nothing!!!! I will never use this service again