Puyallup, WA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 146 Reviews
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Arrived on time was very personable and knowledgeable.Dear Russell, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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We had to schedule three weeks out, to get our dishwasher repaired. The repairman showed to our home did not have the parts came back in 24 hours to put two small tabs on either side of the door. Closed the ticket we told him it did not work the dishwasher started to immediately leak. Contacting customer service was abysmal process. The lady would not get it and only want to apologize. And then wanted us to wait another two weeks for an additional repair service. Never again on this green earth of ours will I ever consider using seers for any repairs in my home.Dear John, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I would highly recommend them.Dear Russell, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Machine appeared to be repaired while service person was here. Used the machine an hour after the repair person left and it still leaked. It was impossible to recall anyone to report the issue to anyone for a recall. It took days to finally schedule another appt and that is not for another 2 weeks. Where are you people and what ever happened to your customer service?Dear Robert, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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This visit was the 3rd time my family has used Sears for home improvements. The gentleman was professional. I tried to tip him and he informed me several times that he couldn’t accept a tip. He was on time, and ready to work. I wish I could remember the gentleman’s name for he really represented his company very well. Top notch guy!Dear Michael, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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After a long wait for parts and after the first visit to troubleshoot, machine is fixed. ThanksWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Not happy with Sears and that a elite refrigerator would need a compressor in two yearsThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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good serviceHi George, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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It took awhile to get the parts and a service tech out to do the job. So no washer for 2 1/2 weeks. Also the same issue happened less than A year ago. Poor quality in kenmore productsRichard, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the product's life expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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The technician called the day before and asked if he could come that day as he was overbooked on the following scheduled day. We agreed he could do that. Worked out fine for all of us.Hello Kathy, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!