Richmond, VA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 231 Reviews
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Thought it was the moisture sensor. Repair person recommended I order a new timer. The timed dryer cycle works fine, just not the moisture sensor timer. Declined to try a new timer as not sure that was the real problem.Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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I used this service 2 days ago. The parts arrived at my hose last week and the technician said he had no idea how to install the parts and that he has never worked on this kind of washer yet he writes on the service ticket that was emailed to me - replaced pump and interface. My ring doorbell capture him answering "did you change the pump" asked by another technician "she needs a new pump, no I did not change it , you think I'm crazy."Hi Member, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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The repair person was very friendly and knowledgeable. They were upfront about all costs and were in and out in a timely manner.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Service technician was very courteous and explained the process as he was working on our freezer.Hi EUGENE, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Fixed the problemThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Three days later our refrigerator is at 55 degrees. We were told it would take 24-48 hours to fully chill. The repair has not been made and we want a repair appointment today or tomorrow to complete the work. We called first on April 1st and had 3 appointment including assurances 2xs it would all be right. It is not right yet.Hi JEANNE P, we would like to provide you with some assistance regarding the REFRIGERATOR issue you are having as per the records service is on 6/18/2020 and the time frame is 01:00 PM to 05:00 PM .
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However on May 21 m&m service came exactly on time and were wonderful. Do not ever send me a&e again this review is for a&enot m&m
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I was disappointed that I waited all day for the technician to arrive & he was 1 hr late. He was probably over scheduled
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Knowledgeable, professional courteous, and explained what he was doing. Honest. I didn't feel like he was trying to rip me off !
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Awesome!!!