Manassas, VA repair reviews

Repair was done relatively quickly once parts were available.

Magid knew exactly what was wrong and fixed it quickly. That was exactly what I expected. The cost for a warranty replacement compressor was ridiculously high. The good news is that a new fridge was not needed.

Where is my receipt?

Repair was great...those who manage the scheduling should all be fired

i was peasedwith service

First, the technician arrived earlier than the service app was tracking. Then Ramin came in and as soon as I finished my first sentence explaining the problem he said he understood what he needed to do. And he was right! Three days later and I remain confident the problem is resolved. Thank you Ramin, for sharing your expertise!

Ray was great at solving the problem. What wasn't great was the automated texts that I received that said he was coming at a certain time within the planned window of time. This wasn't his fault it was automatically generated and it was incorrect.

Just used them last week and the repair on my Kenmore Elite was fixed immediately.

Compressor in my Kenmore refrigerator, purchased in December 2011, died in August 2021. Warranty provides ten years of coverage for compressors, and specifically states that repairs for compressors will be made "free of charge." Sears Corporate insisted that parts would be covered, but not labor. During a diagnostic visit, a tech told me the same thing, and then also stated (with a straight face) that a ten year warranty is not enforceable after about nine and a half years. Had to engage the Better Business Bureau and the Virginia Attorney General's Office of Consumer Protection to get Sears to see the light. In the meantime, of course, I had to purchase another refrigerator. Sears' failure to respond to my issue cost me $2000. After 10+ hours on the phone with Sears, plus the time with BBB and VA AG, two diagnostic visits, a last-minute cancellation of another visit, the repair was finally made in November of 2021... "free of charge." I will never do business with Sears or Kenmore or any related brand ever again. Had to engage the Better Business Bureau and the Virginia Attorney General's Office of Consumer Protection to get Sears to see the light. In the meantime, of course, I had to purchase another refrigerator. Sears' failure to respond to my issue cost me $2000. After 10+ hours on the phone with Sears, plus the time with BBB and VA AG, two diagnostic visits, a last-minute cancellation of another visit, the repair was finally made in November of 2021... "free of charge." I will never do business with Sears or Kenmore or any related brand ever again.

Very dissatisfied. Sears scheduled the appointment five (5) times and always cancel, with NO reason why. other than they couldn't get a tech to come out. I have never been disappointed in Sears before.