Colonial Heights, VA repair reviews

Very impressed with repair and with the technician.

On time and very courteous and professional

Poor service. I requested repair for Dryer. Person checked washer outlet and informed me not enough power to start dryer. I needed an electrician. Hired and paid electrician who informed me there were no electrical problems. I paid $125.00 via credit card and received a bill for another $125.00. NO SERVICE WAS PROVIDED. I contacted Customer Service with no result. Please contact me.

Excellent service

I called for repair on my freg. They came out the same day and fixed my refrigerator. Great customer service. The 2 your men that came out were great!!! Thank you for your timely response.

The seats technician was out at my home earlier this week. He was friendly and nice, but he was a over a hour late pass my arrival time slot. Our than having me wait he had a positive attitude.

The technician dis a great job inspecting and cleaning under and in back of my freezer. He left the area clean and was very knowledgeable.

The service technician did an excellent job fixing my microwave. He kept the area clean while working and cleaned up when he was finished.

Dear Sears Corporation, I am emailing because I am highly disappointed with the service I received yesterday from your service tech. He did a diagnostic test on my unit and told us that it needed 2 parts so he ordered them and was having them delivered to our house. He told us he would get a message stating when the parts have arrived to our house. Then, he would return as soon as he gets the alert. Well, after 3 hours he never showed, so we placed a call to your 800 number and he returned, only to tell us the parts weren’t covered under our warranty, when in fact my husband and I spoke to 2 different reps that assured us the parts were covered. He kept saying “They say they aren’t covered.” When we asked Who is they? He repeatedly kept saying “they”. Finally we asked to speak to as supervisor and he put us all on speaker phone and the supervisor told the tech the parts were covered, then she asked him if he had looked on the system and he told her “no.” She proceeded to tell him “well, you should have been done that first.” She then told him to take her off speaker phone to finish their conversation. After that, the tech asked us for a payment of $435 for the parts & labor. My husband explained to him, that when the job was completed and working we would pay him for labor but not for parts. that are covered under our warranty. We asked him for his supervisor’s number and he said to us ”I can’t give you her number.” So we asked him to call her and he did. We were on speakerphone again, while the tech explained to her why we wanted to speak with her, she replied “tell them I’m too busy to talk to them right now.” After 45 minutes he called us back later and said “ for some reason it’s not working so I put you back on the schedule for Nov. 5th. So I can come back out with a more experience technician. At this point, we were not paying for his service because he didn’t fix anything. Had he done the correct diagnosis, then maybe it could’ve been fixed. We have been inconvenienced since last Friday, October 22nd waiting for service and now we have to wait until Nov. 5th for a”more experienced technician”? We don’t have time to be used as test dummies nor can we be unconvinced anymore. I look forward to hearing from someone to fix this issue.

Diagnosed and repaired door switch on washer. Glad I called!