Waco, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 308 Reviews
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The best thing was same day service!! The technician was great at communicating his time of arrival and was able to fix my washing machine the same day!HI Misty,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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We will never use SHS for any future repairs. We had multiple cancellations.Dear Cynthia, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Great service from service technician but difficult to set up appointment and talk to a live personDear Jimmy, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Range was not fixed. Turned out tech didn’t check gas into unit. Bought a valve we didn’t needDear Sherida, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Waited three weeks for appointment on June 21 and Refrigerator not fixed. Does not cool at all. Called Sears on June 22 and was told they would call within 24 hours to schedule a return appointment. Today June 24 and have not heard back from them.Dear Gerald, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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Excellent knowledge on how to fix the problem.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Technician did great job. Worth the $$.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The service tech himself was wonderful. But the time for getting a water pump for a Sears Kenmore dishwasher took 4 months or more!HI DONNA ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Serviceman was greatDear Danny, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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Good work and polite.HI PEGGY ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!