Texas City, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 178 Reviews
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They were quick to come and repair my refrigerator!HI NELL ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I just got home today and went to use the microwave and it's still doing the same thing! You have to tap the top to get it to work. I was not here for the repair my daughter was so I can't say on communication or courteous or anything else other than I know he was on time.HI Kellie ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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This was Service Call #11 on our Free Standing Ice Machine. It was working for almost 24 hours till the machine turns completely off and ice started melting. PLEASE SEND your next technician! When do you decide enough is enough? This machine has been BROKEN more than it has worked since day one!!!! Very Disappointed! Case #6882383Hi Marti, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We see that Service order # 42348962 is scheduled for Service on 09/26/2020. We request you to please wait for the Service to be completed.
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Absolutely astounded that I was charged 330.00 for cleaning out the drain. If I had known upfront an idea of charges I would not have done it. Was tired of water in the floor and caved.Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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After the repair, the first time the washer was used, water poured from the hot and the cold water faucets. Water ran down the wall and flooded the floor. Had to turn the water off, and could not use the washing machine. Still waiting for washer to be repaired.Hi Arnold, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We would like to inform you that Service Order # 42337266 is scheduled for Service on 08/31/2020. We request you to please wait for the Service. One of our technician will resolve your issue.
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Tech was very efficient & repaired my mower quickly. Great tech!Hello Peter, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Can not get ahold of anyone to make repair of washer that has warrantyHI BENNIECATH ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The technician was on time and very professional. He did the repair with great skillsThank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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wanted to sell us a new mowerHi CARL , We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. we have checked records and we request you to please contact PABA team at 800-927-7836 as they will have access to it.
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The serviceman was very professional, knowledgeable and courteous. The person who scheduled the appointment was exactly the opposite. This was a recall that I called in only a few hours after the previous serviceman left. She could have cared less about my problem and refused to allow me to talk to a supervisor. She took my number and promised a call back from a supervisor which, of course, never came. My ratings below are for the serviceman who came to my home ONLY.