Texas City, TX repair reviews

Got it fixed finally on the second service call

wanted to sell us a new mower

The serviceman was very professional, knowledgeable and courteous. The person who scheduled the appointment was exactly the opposite. This was a recall that I called in only a few hours after the previous serviceman left. She could have cared less about my problem and refused to allow me to talk to a supervisor. She took my number and promised a call back from a supervisor which, of course, never came. My ratings below are for the serviceman who came to my home ONLY.

He was on time and courteous, and fixed the problem

repair man was excellent and very informative

I was not the one present while the service was performed, but was told they were very professional and focused on what they were doing. My only complaint is that I called this in Wednesday morning before a Holiday, and a technician could not be dispatched until Monday after the Holiday weekend. I certainly understand observing the Holiday, I too work in the service industry and when an emergency arises you take care of your customer in the most expedient manner. If my repair would have been for a washer, dryer, dishwasher, etc... I would have been ok with the waiting, but a refrigerator I was very frustrated at the lack of urgency from the service technician. Not to mention the loss of food and out of pocket expense in our attempt to salvage what we could.

This was the annual service check-up for all the appliances we have under the service contract.

Fixed quick

They did an excellent job. Fast efficient and very nice to deal with

I used them a week ago.