Texas City, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 169 Reviews
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He was on time and courteous, and fixed the problemWe are glad to hear that the tech did a great job on your service and was courteous. We sincerely appreciate and value your feedback. Thank you.
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repair man was excellent and very informativeHi Nancy, thank you for taking the time to leave us your rating! We love to see that you had a good experience. We appreciate your business and look forward to assisting you in the future
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He did check up but said they would be back tomorrow to drain tank and have not heard back
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I was not the one present while the service was performed, but was told they were very professional and focused on what they were doing. My only complaint is that I called this in Wednesday morning before a Holiday, and a technician could not be dispatched until Monday after the Holiday weekend. I certainly understand observing the Holiday, I too work in the service industry and when an emergency arises you take care of your customer in the most expedient manner. If my repair would have been for a washer, dryer, dishwasher, etc... I would have been ok with the waiting, but a refrigerator I was very frustrated at the lack of urgency from the service technician. Not to mention the loss of food and out of pocket expense in our attempt to salvage what we could.
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This was the annual service check-up for all the appliances we have under the service contract.
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Fixed quick
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They did an excellent job. Fast efficient and very nice to deal with
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I used them a week ago.
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stay my happy
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The tech came prepared to make the necessary repairs. He quickly diagnosed the problem, and what repairs were needed . Fortunately, he had already anticipated the problem, and had the required equipment to complete the job,