Texas City, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 188 Reviews
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So glad I have the Service Plan as Sears has invested several thousand to replace the components of my washer. Even after the most recent rebuild on 8/27/21, the issue of not turning on when ON button is pressed...instead making a "dunkdunk" sound. We unplug the washer for a few minutes then it works properly. Moving forward, will buy a Maytag or Roper only... NO FRILLS...less computerized!Dear Dorothy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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always use sears repairDear Dennis, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Very Good.Dale, we are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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6 months and we still haven’t resolve our issueDear Randycecili, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The service technician was on time fast and efficientDear Herbert, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Service window changed the morning of the scheduled repair but wasn’t too much of an inconvenience for me personally. The repairs were done quickly and efficiently, by a friendly and knowledgeable technicianDear Tracy, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Used them and he reported my dryer was repairableDear Debra, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I’ve never seen a service guy that on the first call didn’t want to examine the microwave on the call to replace parts he looks at it and said you need to Replace the whole unit without touching anythingWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you
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I told him before he left that it was still not working and he said it was. There was no heat coming out of the vent.Hi Hilda, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Bad service scheduling and gave incorrect service address. 2nd time technician did not have the right tools and had to reschedule again. Very inconvenient and costly for me.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!