Texas City, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 184 Reviews
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The service technician was on time fast and efficient
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Service window changed the morning of the scheduled repair but wasn’t too much of an inconvenience for me personally. The repairs were done quickly and efficiently, by a friendly and knowledgeable technicianDear Tracy, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Used them and he reported my dryer was repairableDear Debra, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I’ve never seen a service guy that on the first call didn’t want to examine the microwave on the call to replace parts he looks at it and said you need to Replace the whole unit without touching anythingWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you
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I told him before he left that it was still not working and he said it was. There was no heat coming out of the vent.Hi Hilda, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Bad service scheduling and gave incorrect service address. 2nd time technician did not have the right tools and had to reschedule again. Very inconvenient and costly for me.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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They were quick to come and repair my refrigerator!HI NELL ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I just got home today and went to use the microwave and it's still doing the same thing! You have to tap the top to get it to work. I was not here for the repair my daughter was so I can't say on communication or courteous or anything else other than I know he was on time.HI Kellie ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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This was Service Call #11 on our Free Standing Ice Machine. It was working for almost 24 hours till the machine turns completely off and ice started melting. PLEASE SEND your next technician! When do you decide enough is enough? This machine has been BROKEN more than it has worked since day one!!!! Very Disappointed! Case #6882383Hi Marti, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We see that Service order # 42348962 is scheduled for Service on 09/26/2020. We request you to please wait for the Service to be completed.
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Absolutely astounded that I was charged 330.00 for cleaning out the drain. If I had known upfront an idea of charges I would not have done it. Was tired of water in the floor and caved.Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.