622 NW Loop 410 Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (617 reviews)

Vql

July 14, 2025

Explained a lot about what he was going to do, was very transparent and honest.

Source: Google

Customer service response - Thank you for your 5-star review! We're happy to hear our technician was transparent and honest in explaining the process.

Sears Home Services on July 13, 2025

Amy M

July 13, 2025
Source: Google

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on July 13, 2025

Peter H

July 13, 2025
Source: Google

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on July 13, 2025

Gricelda S

July 13, 2025

(Translated by Google) Excellent person and very professional (Original) Excelente persona y muy profesional

Source: Google

Customer service response - ¡Gracias por tu reseña de 5 estrellas, Gricelda! Nos alegra saber que nuestro técnico fue excelente y profesional.

Sears Home Services on July 13, 2025

Debra W

July 13, 2025

Jonathan was just like having a skilled family friend to help us. He was great!

Source: Google

Customer service response - Thank you for your 5-star review, Debra! We're happy to hear Jonathan felt like a skilled family friend and provided great service.

Sears Home Services on July 13, 2025

Larry G

July 13, 2025

Tom was an excellent representative if the company. Pleasant and Professional. However, identified the problem which required a part that cost roughly $100. The total bid price was over $700. Obviously I opted to decline further service.

Source: Google

Customer service response - Thank you for your 5-star review, Larry! We're happy to hear Tom was pleasant and professional, and we understand your decision regarding the service cost.

Sears Home Services on July 13, 2025

Susan G

July 13, 2025

Johnathon was great. He communicated with me so I knew he was on his way. He explained everything and my dishwasher is again working well. Thank you. I was unhappy as I scheduled the visit and could not speak with a human on the phone. I needed 1-5 instead of 8-5 due to a class I have in the mornings. It is very frustration to only communicate with AI And, you have the wrong phone number for me. I kept trying to correct it, but couldn't. Thank goodness Jonathon knew about my timing and had my phone number from a previous visit. He helped mediate the stress.

Source: Google

Customer service response - Thank you for your 5-star review, Susan! We're happy to hear Johnathon communicated well and fixed your dishwasher, and we apologize for the scheduling and phone number issues.

Sears Home Services on July 13, 2025

George M

July 07, 2025

Jose came and did a fantastic job. He was able to explain to me everything what was going and was very professional . Excellent job Jose!!!!!

Source: Google

Customer service response - Thank you for your 5-star review, George! We're happy to hear Jose did an excellent job and explained everything professionally.

Sears Home Services on July 07, 2025

Bertie A

July 07, 2025

Very good technician! His communication with me was excellent which I appreciated tremendously. He knew exactly what needed to be done and did it. Great job knowledge and people skills!

Source: Google

Customer service response - Thank you for your 5-star review, Bertie! We're happy to hear our technician communicated excellently and demonstrated great job knowledge and people skills.

Sears Home Services on July 07, 2025

Louis K

July 07, 2025

Tom did an excellent job of tuning up my riding lawn mower. Didn’t take any time at all considering all that he did …..including changing out a new tire. Tom is very courteous and explained everything he did to making the lawn mower sound new again. Tom is very knowledgeable and has serviced my mower in the past.

Source: Google

Customer service response - Thank you for your 5-star review, Louis! We're happy to hear Tom did an excellent job tuning up your lawn mower and that he was courteous and knowledgeable.

Sears Home Services on July 07, 2025

Average Rating: 4.5/5 (617 reviews)