San Antonio, TX repair reviews

Ernesto was really helpful and professional.. thank you

I Paid $388.00 for a repair I didn't need. The timer was ordered, arrived and replaced. Turns out, only the knob was defective. What a poor service analysis! I fixed it myself yet I'm out $388.00! A retiree on a fixed income. Ouch !!

They responded by coming to my home in 2 days -

Good work Well done

Awesome service!!!

Michael is the best!!! Knows his stuff and is very professional and courteous. Glad to answer questions and provide best guidance.

Mower wouldn’t start called for A technician he tried to start it, it would not start. He took it to the shop made the repairs (no cost to me) brought it back Runs Like A Champ !!!

Our 4 1/2 year old Kenmore Elite refrigerator stopped working. We scheduled a repair through Sears customer service. The technician contacted us and arrived a few minutes outside the scheduled 4-hour window. He replaced the failed compressor. He noted that he replaces these compressors frequently and usually carries about 10 compressors on his truck. Why has Sears not recognized these component failures and either recalled the appliance or replaced the compressors at no charge?

1st repair representative came and said it could not be fixed. There was no communication from Sears for 3 days. I finally called spent 2 hours on the phone to have them scheduled a second opinion. They came the next day and said it was the compressed and could not be fixed. There was no communication form Sears at all for 7 days. Yes a week. Then I get a call from a repair representative and they say can we come now to fix your fridge. I was great full for the call but the lack of communication from Sears, the amount of time on hold, the inability for them to answer questions is not what I expect from Sears. ☹️

I called about 2 months ago. Was able to get through customer service just fine, got a technician out a week later which was not out of the ordinary. The tech diagnosed the dishwasher, found the problem, said he would order the parts and would be back when the parts came in. That the end of it. Didn't hear back from sears or tech. Tried calling sears customer service but their system was down for about a month and couldn't help me. I was told I would receive a call back but never did. Now I received an email about rating the service that was done. What service, my dishwasher is still not repaired and I'm still getting charged my monthly premium. I should get some kind of credit. I called to see if someone could now come and fix my dishwasher, spoke to customer service told me I had to call the tech myself(which he didn't answer) and then rudely hung up on me. Thanks Sears