Richardson, TX repair reviews

Scheduled to arrive between 1:00 p.m. and 5:00 p.m. on Friday, 4/12. Called at 2:15 p.m. and said would arrive between 4:30 p.m. and 5:00 p.m. He arrived at 5:45 p.m. - looked at the dishwasher and refrigerator and was gone by 6:10 p.m. Said had ordered new refrigerator door seals and should arrive in 4 - 5 days - someone from Sears would call to arrange to have the door seals installed. Waited ALL afternoon for him to arrive - was overbooked and was running late. I really doubt that anyone will read my comments.

2 years and ready for my 2nd replacement. Ah but if it were only that easy..... I’ve been without a fridge now for 5 weeks. Currently living out of ice chests. Repairman will no show or be quit a bit past the provided window. The guy has been out 5 times for the same issue over the last 5 weeks. Sears service will hang up on people while they are in midsentence, no escalation path available when things go bad. They finally lemoned the current unit, but we can’t go shop for a replacement yet because sears has to decide how much of my original purchase I get to spend selecting a replacement, which they say will be another 7-14 days. So before it’s all said and done, it will have been 2 months before I can even go select a replacement. BEWARE OF THE SEARS EXTENDED SERVICE WARRANTY AND THE WAY THEY TREAT THEIR CUSTOMERS.

The only reason that I didn’t give 5 stars is because we are still having an issue. I don’t know if the service request mentioned it but I have mentioned it before. Our washing machine is not properly draining. Thanks

Great service. Associate knew what was wrong, took care of the problem.