Richardson, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 253 Reviews
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We were really happy for the alerts and arrival time. And we were satisfied with the knowledge he had about our oven. And the cooking advice to allow it to work for us a long time. Appreciate .We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Withiut any explanation, the service call was rescheduled two times. When the tech came, Parts were covered under warranty. Labor to install part which took 1.5 hours was 550.00+. Total bill was around 700.00 and with my warranty discount I paid about 430.00 for repairs. This is only for labor and trip charge after 50% discount. Ridiculously high. No wonder sears is out of business!!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Very poor at keeping us informed of the part status. We have to call in, no one called us.We are sorry to hear we did not meet your expectations. Our products ship directly from the manufacturer and at times can be delayed. If you are needing further assistance, contact us at 800-366-7278 if you have not received your part or visit www.searspartsdirect.com/order to view the status of your order.
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Very nice and friendlyWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
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Was not completely satisfiedDear Leonard, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Took an extra 4 days to get here but happy when the repairman arrived.Dear Kathy, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Thank you, Bob K Sears Member Services
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Good greatWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears Parts Direct!
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It took three visits before it was finally fixed. The last technician was the one who figured it out. The other two obviously did not know what they were doing. Also on this last visit they canceled my appointment twice and finally the third appointment they showed up. The positive part of this review only applies to the last technician that was here..We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears
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Took 2 months to replace a gasket numerous delays on part for repair.Completely unsatisfied will never use this service again will not renew as warranty is expiredDOROTHY T, we apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The dryer works great!!Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future