Richardson, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 223 Reviews
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Good Service!
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There were only a couple of parts that would repair the problem, yet the technician arrived and said “I don’t have the parts“ needed for the repair; they should be here by May 20, 2020 (2 weeks). Totally unacceptable! After he left, I ordered the parts and received them 3 days later. To make matters worse, I had to pay $89 + tax for a service call that should not have even happened. Sears Service was paid for an ill-prepared technician to come to my house to tell me that he didn’t have the parts that were needed.
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Very satisfied with the service and the serviceman
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Service professional came on time, had all of the parts necessary to complete the repair, and the fridge was up and running and ready to put food back inside in a few hours after the repair was completed.
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Anthony, The tech is polite, well mannered and knows the work .. Superb
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Still leaks. You guys are staying here Untill it is fixedHi Mike, thank you for taking the time to leave us your rating! We are sorry to hear the unit is still not fixed. A member from our care team will email you to assist.
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Mike is welcome in my home anytime.
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Thanks for the great service
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Great and fast customer service, the only problem is the refrigerator made by LG. we bought an extended warranty, and thank goodness. We have owned the refrigerator about 3 years, and so far we have replaced the compressor once and the ice maker twice. Will not buy LG againHello, thank you for taking the time to share your experience with us. We are so glad to hear that your customer service was positive. We sincerely appreciate and value your feedback. Thank you.
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Thank you very much for your time and service for our refrigerator! You seemed to know a lot and take it seriously.