Richardson, TX repair reviews

All Reviews are from verified customers of Sears Home Services.
4.1 out of 5 stars

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  1. Service was as it should be - nothing special was done.

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    Scheduled to arrive between 1:00 p.m. and 5:00 p.m. on Friday, 4/12. Called at 2:15 p.m. and said would arrive between 4:30 p.m. and 5:00 p.m. He arrived at 5:45 p.m. - looked at the dishwasher and refrigerator and was gone by 6:10 p.m. Said had ordered new refrigerator door seals and should arrive in 4 - 5 days - someone from Sears would call to arrange to have the door seals installed. Waited ALL afternoon for him to arrive - was overbooked and was running late. I really doubt that anyone will read my comments.
    RICHARDSON, TX
    April 15, 2019
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    We absolutely read your comments and apologize for the tech running late. We have sent you a separate email requesting additional information.
    SHS Social Care Team on April 17, 2019
  2. $499 3 year service plan with kitchen aid fridge

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    2 years and ready for my 2nd replacement. Ah but if it were only that easy..... I’ve been without a fridge now for 5 weeks. Currently living out of ice chests. Repairman will no show or be quit a bit past the provided window. The guy has been out 5 times for the same issue over the last 5 weeks. Sears service will hang up on people while they are in midsentence, no escalation path available when things go bad. They finally lemoned the current unit, but we can’t go shop for a replacement yet because sears has to decide how much of my original purchase I get to spend selecting a replacement, which they say will be another 7-14 days. So before it’s all said and done, it will have been 2 months before I can even go select a replacement. BEWARE OF THE SEARS EXTENDED SERVICE WARRANTY AND THE WAY THEY TREAT THEIR CUSTOMERS.
    SACHSE, TX
    April 12, 2019
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    We're sorry that it's taking so long to get the replacement information. We have sent you a separate email requesting additional information.
    SHS Social Care Team on April 12, 2019
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    December 20, 2018
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    December 17, 2018
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    November 09, 2018
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    November 06, 2018
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    November 02, 2018
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  8. Great service as always!

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    The only reason that I didn’t give 5 stars is because we are still having an issue. I don’t know if the service request mentioned it but I have mentioned it before. Our washing machine is not properly draining. Thanks
    WYLIE, TX
    October 29, 2018
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    October 09, 2018
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  10. Great Service

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    Great service. Associate knew what was wrong, took care of the problem.
    GARLAND, TX
    October 06, 2018
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