Houston, TX repair reviews

All Reviews are from verified customers of Sears Home Services.
4.1 out of 5 stars

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  1. Very Poor Communication

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    The repair department took 6 1/2 weeks to acquire the necessary part for the Kenmore Washer. During that time they never tried to communicate with me to advise/explain the problem/issues. I had to reach out to them and whom ever I talked to had no capacity to answer the questions. And, reaching a human was next to impossible on their automated telephone system.
    TOMBALL, TX
    June 23, 2019
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    Thank you for your feedback. We appreciate your business and will forward your comments to the appropriate team
    SHS Social Care Team on June 25, 2019
  2. Professional and Courteous

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    The technician was knowledgeable about the problem. Our dryer was making a terrible sound. He knew what the problem was immediately and fixed it. He was here for less than 20 minutes.
    SPRING, TX
    June 10, 2019
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  3. Excellent job!

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    The whole experience was great
    CONROE, TX
    June 10, 2019
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  4. Great service

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    Dryer is working fine at this point.
    HOUSTON, TX
    June 07, 2019
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  5. In two minutes was in and out .

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    Not happy with the service.
    KATY, TX
    June 05, 2019
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  6. mike was great

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    I was very happy with Mike, I hope if I need service again that I will get Mike.
    SPRING, TX
    June 04, 2019
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  7. Can’t go wrong

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    The tech was very knowledgeable and efficient
    CYPRESS, TX
    June 03, 2019
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  8. Good job

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    Serviceman was great.
    THE WOODLANDS, TX
    May 27, 2019
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  9. Great service

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    Glad I have the extended warranty
    HOUSTON, TX
    May 24, 2019
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  10. Great service

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    Glad I have the extended warranty
    HOUSTON, TX
    May 24, 2019
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