Houston, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 150 Reviews
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Service technician came 5 times for repairs and replacement of parts but refrigerator still not working or cooling properly. Technician recommended refrigerator replacement.Hi Alma, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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He came out when promised and handled the problem effectively!Hi Ron, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I always buy Sears Kenmore Appliances! They're Great, & last a long time! This was just a yearly checkup.Hi Elias, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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All I needed was a fuseHI ISAAC ,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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We had the ice maker in our Kenmore refrigerator replaced on Saturday, 8-22-20. The repair person arrived at 4:50 pm due to heavy traffic. He was here about 30-40 minutes max & charged us $331.50 + tax for labor. WAY TOO MUCH! I talked to several people at Sears today who could not help me determine why it was so high not could they direct me to me who could. The total bill was $537.46 with part & tax. What's up, Sears??HI MORRIS ,We apologize for the difficulties your recent service has caused. as per the records we see that charges are valid and non refundable as parts are also installed and you have charged for service and trip fee.Charges are determined by the type of repair and not the length of time the technician is in the home. We regret to inform you that the labor charge or the diagnostic fee/trip fee is nonrefundable. So, every time our technician visits your place you will be charged for his trip and it is nonrefundable and charges are depends upon the technician job code.
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very nice tech. He got right to work. Explained steps and issues. Did not take long at all.HI BEVERLEY ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Very happy with this companyThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I've been waiting on my refrigerator to be serviced since June 3, 2020. Several technicians have come out and haven't fixed the problem. The last technician Just straight up told me my fridge isn't fixable and someone would call me the very next day with the final solution.... I've been waiting almost a week for that call. I have a family of 7 and I'm tired of going to the store 3x a day just to make sure the food we eat isn't spoiled in regards to not having a refrigerator. What's the point of purchasing insurance and nothing is handled?Mem is upset and looking for a call.
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Good service, just wish the contractor had been provided with protective gear given that we are in the middle of a pandemicHi MARCELA S, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Once again, I had a great experience with a Sears appliance technician. I have been using Sears Home Services for over 20 years! Their technicians have been experienced, courteous, and helpful in sharing how to care for my appliances. I highly recommend them and will continue to use them.