Houston, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 118 Reviews
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Did not show up and just submitted the same info of repair which was not even what was needed!We're sorry that the tech did not show up. We have sent you a separate email requesting additional information.
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The technician fixed the original problem but refused to re-adjust the doors on the fridge that had come out of alignment as he wrestled the fridge back and forth to work on it. He said that was not part of the job even if he had created the problem! We are very disappointed and still need to have the doors put back the way they were.We're sorry that your doors are uneven. We have sent you a separate email requesting additional information. Thanks!
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The technician was very helpful. And was able to answer all of my questions.
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Repair person was very rude and not friendly. He wanted to charge us money and was not doing the job unless paid upfront. We had a full warranty on the refrig and we had full coverage. He would not listen to us.Thank you for taking the time to bring this to our attention. We would love to take a look and see how we can help out with this. If you would please check your email for further information we will be able to see how we can help out with this. We appreciate your business and look forward to assisting you with this matter
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Serviceman rude. Sarcastic. Confrontational. Had an attitude. After waiting two texts for service, he demanded we pay him $485 before he would start job . We informed him we had insurance. He insisted. Confrontation escalated, he started shouting. Told us to stop shouting . I became convened. Told him to leave. On the way out of my house he became belligerent. He was s young Hispanic male. He had no respect of us as customers and as senior citizens. Its now close to one month. Refrig not repaired .This is certainly not what we like to see nor condone from our techs. We are so sorry that this has happened and would love the opportunity to take a look and see how we can help get things moving in the right direction for you. If you would please check your email for further information we will be able to see how we can get things moving in the right direction. We appreciate your business and look forward to assisting you with matter
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Sears Service came out to repair my ice maker, and the technician did an awesome job. He was ver professional and courteous, and finished the job in a timely manner.
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this was the tfourth appointment to get our washing machine fixed. the tech that actually called AND showed up was very good. its a bad thing that more personel with sears cannot be as professional as this technicianThank you for taking the time to bring this to our attention. We hate to see that you have had an experience like this and apologize for the inconvenience. We will be forwarding this information on to the proper channels for future improvements. We appreciate your business and hope to assist you in the future.