Houston, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 155 Reviews
-
Our technician couldn’t located any of the parts we needed. We specifically used Sears because we had a Kenmore product. We essentially paid $75 for the tech to collect payment. Also “if” he did find the parts, the labor rate is $350 for everything.Dear Rudolph, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
-
The unit still waiting to finish.Dear Jose, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
-
Initally when Mr.Gus called he was very courteous and asked what was my issue with my oven and told me the approximate time of his arrival. Once he came (masked) he inspected the oven, told me what my options were and gave me a few minutes to decide. I proceeded to let him fix it and I"ve been cooking nonstop.Hi Davina, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
Will use this service again if merdedHi James, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
-
Technician was very professional and courteous.Hi Clay, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
Service technician came 5 times for repairs and replacement of parts but refrigerator still not working or cooling properly. Technician recommended refrigerator replacement.Hi Alma, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
-
He came out when promised and handled the problem effectively!Hi Ron, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
I always buy Sears Kenmore Appliances! They're Great, & last a long time! This was just a yearly checkup.Hi Elias, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
All I needed was a fuseHI ISAAC ,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
-
We had the ice maker in our Kenmore refrigerator replaced on Saturday, 8-22-20. The repair person arrived at 4:50 pm due to heavy traffic. He was here about 30-40 minutes max & charged us $331.50 + tax for labor. WAY TOO MUCH! I talked to several people at Sears today who could not help me determine why it was so high not could they direct me to me who could. The total bill was $537.46 with part & tax. What's up, Sears??HI MORRIS ,We apologize for the difficulties your recent service has caused. as per the records we see that charges are valid and non refundable as parts are also installed and you have charged for service and trip fee.Charges are determined by the type of repair and not the length of time the technician is in the home. We regret to inform you that the labor charge or the diagnostic fee/trip fee is nonrefundable. So, every time our technician visits your place you will be charged for his trip and it is nonrefundable and charges are depends upon the technician job code.