Houston, TX repair reviews

I am a longtime user of sears. And their good service.

I’ve used them twice on an issue that was caused by the initial technician. I’ve had two to come back since then and both seems oblivious to what’s going on with my dryer and customer service is a complete joke. NEVER AGAIN

Setting an expediditious appointment extremely difficult. Since 9/6, three technicians and two parts later refrigerator still not working. The product manufacturer seems to be a serious problem.

Technician was very nice. He came and found out what the problem was. Called the store to check if the they had the part t that needed to be replaced. Went out and picked up the part and returned within the hour to install the part.

The technician was on-time, professional, friendly and efficient. Good service with a smile.

I was very pleased with the technician. He was knowledgeable, efficient, had the part on his truck and was in and out quickly.

Technician arrived on time and was very friendly. Replaced a belt on the dryer along with a blown thermostat (the dryer was only blowing cold air). 30 mins into the first load after repair, dryer was again only blowing cold air. Called customer service to have the tech come back. After speaking to representative AND supervisor was told the first appointment available was on Friday (4 days later!). Unacceptable given that I already waited for the Belt to be ordered, arrive and installed - paid for the service in full - then told too bad, you’ve got to wait four more days.