Houston, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 412 Reviews
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I used them a week ago they changed me extra on top of my copayment of hundred dollars. Dishonest.Dear Munir, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Our first repairman cancelled coming for a bogus reason (trust me, I verified he was lying). Second repairman did a great job. But, the amount I was charged for 1 hour of labor costs was over $500. But, I was stuck and needed a fridge, plus the compressor was covered under warranty. Additionally, when I called to schedule the appointment, I was given an estimated labor cost of $340ish to replace the compressor. An estimate is usually in the ballpark, not $200 more. Our fridge works, but now I don’t have money to put food in it! :)Dear Lynette, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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The technician was knowledgeable and professional. Quality of work was good. Labor rate seemed high to me for the work that was done.Hi Kurt,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The technician was friendly and knowledgeable.Dear Laurie, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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We are so happy to have our fridge back and both service techs were nice and helpful. Communication updates via text and email were great. Please keep your fridge plugged in if it is broken so they can diagnose the first time. We did have to be rebooked since we weren’t warned to have it plugged 24 hours before their arrival.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Technician was polite, informative and wore masks and shoe coverings.Dear Denise, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Quick response to problem. Very informative by explaining options clearly.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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After several technician visit and countless spare parts ordered the oven has not been repaired. Rather inefficient serviceHI Isabel,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I would use them again for sure.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Still not resolved. 1st trip put in broken part. 2nd trip fixed icee maker. Now leak in hose. Waiting on part. No idea when comingARPAD O, we apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.