Houston, TX repair reviews

All Reviews are from verified customers of Sears Home Services.
4.0 out of 5 stars

1–10 of 50 Reviews
  1. Terrible customer service experience

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    It has been a horrendous experience, from initial diagnosis of the problem to parts ordering and then different technicians showing up, each contradicting the earlier technician's diagnosis. Despite attempting multiple calls to customer support, I always received recorded information and never once could talk to a customer rep. Not sure if to call this a sham or something worse. My repair cost now is more than the cost of a new washer. There's a refund due and it is 3+ weeks now, however, my challenge with customer support continues, as I'm unable to talk with any representative to check the status of my refund.
    KATY, TX
    March 09, 2023
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    Dear Mrs G,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    MSO Offline on March 13, 2023
  2. Service was good

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    So far so good
    KATY, TX
    January 13, 2023
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    Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    Sears Home Services on January 13, 2023
  3. Good service

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    Polite and courteous.
    HOUSTON, TX
    January 06, 2023
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    Dear Marlene,We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
    CS offline on January 06, 2023
  4. poor service

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    5th time to come out for repair of washer machine and still not fixed. Did not warranty the initial repair so I asked for complete refund.
    KATY, TX
    January 03, 2023
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    Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
    Sears Home Services on January 05, 2023
  5. The technician spent very little time chevking the apliance and told me that I neededvyo buy a new aplianfe for thevrepair was hoingvyo vodt kore

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    I asked for a second opinion and eventhough requested a different technician, they gave me the same and he cancelled the appointment.
    HOUSTON, TX
    December 25, 2022
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    Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
    Sears Home Services on December 26, 2022
  6. Great service

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    Very pleasant and quick
    HOUSTON, TX
    November 10, 2022
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    Hi there! We are so happy to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
    Sears Home Services on November 16, 2022
  7. Repairs were great estimated time of arrival was confusing. Window of time started before I called and kept getting later than original window.

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    Once he arrived repair was done quickly and efficiently
    HOUSTON, TX
    November 07, 2022
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    Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
    Sears Home Services on November 24, 2022
  8. Not fixed

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    Did not fix the problem. After the tchnician replaced a thermostat he told me to leave the referigator unplugged for 24 hours,plug in yhen wait an additional 6-8 hourd for cooling to begin. It took almost 48 hours for the freezer to partially freeze a cup of water, the icemaker is now not working and the upper section will not cool enough to keep a stick of butter from melting. My problems are worse after the repairs. Plus, I was charged over $400 for approximately 1hr 30minutes of work. They can not get a tech back out for 3 days. My food is spoiling.
    HOUSTON, TX
    October 15, 2022
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    We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
    Sears Home Services on October 19, 2022
  9. good job

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    Gus was very informative and very honest
    KATY, TX
    September 17, 2022
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    Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!
    Sears Home Services on September 23, 2022
  10. Great Service

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    Service Tech was very knowledgeable, professional, and courteous.
    HOUSTON, TX
    July 22, 2022
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    Hi, we are so happy to hear about this experience! We strive to not only meet but exceed our member’s expectations! Thank you so much for allowing us the chance to serve you. Thank you for choosing Sears PartsDirect!
    Sears Home Services on July 25, 2022