Frisco, TX repair reviews

I've been a Sears appliance customer for more than 25 years. In that time I have purchased no less than 3 washers and 3 dryers and have purchased the extended maintenance pan every time. I've always had great success. However, this most recent warranty service was a complete nightmare. Two technicians didn't even want to install the parts ordered by the first technician and we were told it was our fault the washer needed repair because we don't wash our clothes properly. we've washed them the same way for more than 25 years!! I will NEVER purchase another appliance from Sears based on the type of service they now offer to long time customers. It's obvious the technicians hate their job.

Chamille was very professional, prompt and knowledgable fixing my refrigerator.

He was a NO SHOW

The service tech was great but the call center to set up the appt was horrible.

Service tech was Great and well knowledgeable!

Excelent service

Our technician showed up after parts had been delivered to our house. even though he was a different tech than the one that diagnosed the problem he was still very efficient in repairing our dishwasher and installing the new parts. Great service.

They fixed my washer quickly!

The guys that finally fixed it were great. Took 5 different appts with 6 different technicians & 6 weeks to finally get my washer fixed. Then the huge drum was left for my disposal. I am 69 years old and was hard to get it picked up for disposal. I think Sears should have removed the items for disposal.

Excellent review, communicated when he’d arrive