Frisco, TX repair reviews

The contractor that Sears sent out, Home Pro Refrigeration was excellent! Professional, courteous, very knowledgeable and prompt!

YOU SUBBED OUT TO CALLAHANS IN DALLAS AND THEY ARE GREAT.

The subcontracted technician was not thorough in his work and you could tell he could not wait to get out of here. Maybe because it was a Saturday. His appearance was not professional. He blamed our problem on venting, even after we told him we had a service that checked regularly and they had just serviced our ac and vents on Friday and all was good. He said to have the vent checked and call SEARS if there were still problems. We called the ac/vent service back and they came on Monday and checked again and took pictures of our venting to show us there was no problem. When I initially called SEARS to arrange service, I was offered to either have the subcontracted technician come on Saturday or wait for a SEARS technician to come on Wednesday. Now I know to ask if the person coming is a SEARS technician or a subcontractor. I will not take a subcontractor again. I have had several service calls from SEARS and this is the first one that has been poor. When I called to have SEARS come back I was told the only service I could get before October was the same subcontracted company I had on Saturday. I asked a different technician be sent which SEARS requested. The subcontracted technician from Saturday called me and asked, "you were able to get someone out today to check the vent?", almost like he thought I was not being truthful. Then he asked me if I had requested he not come back. I said yes. He told me that he would call SEARS and they would have to find me another provider. Then SEARS called me and told me they had found a SEARS technician who could be here tomorrow. It was very intimidating to be in a situation where the prior technician called me and challenged me about requesting someone else. My only other comment is that the first phone call I had to request SEARS come back out again was with an individual who did not speak clear English which made our conversation very frustrating.

WARNER IS THE BEST REFRIGERATOR GUY YOU HAVE. HE IS THE ONLY TECH I WILL USE. I HAVE USED HIM FOR 7 YEARS. THANKS.

Simple but important repair was handled super fast one we got the right part

Dale was superb. We will renew our maintenance agreement simply because of the excellent service he provided! A true asset to your company.

Technician was professional, courteous and knowledgeable. Great job!