Fort Worth, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 370 Reviews
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pleased with the service
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the tech was nice and fixed the bike in good time. but something fell off the next day and we had to set up another appointment and go to the back of the line to get someone else out to fix it again.We apologize that the bike needed repair the day after the first repair. Thank you for your feedback. We appreciate your business and will forward your comments to the appropriate team.
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I spoke with the service schedulers on the phone, explained to them the issue with our dishwasher, the likely causes of the issue, and what parts the repair technician would likely need after his diagnostic evaluation. The technician arrived about 30 mins late with no notice provided until I called to find out if he was still in his way. When he arrived, he assessed the problem after about 30 minutes, but stated he did not have the part with him (heating element that I told the scheduler to put in the notes). He was very polite and helpful but was unable to repair the dishwasher that day and I didn’t have time in my schedule to take off more work. Based on his diagnostic assessment I chose to replace the heating element myself, which is a simple repair. However, after replacing the heating element with OEM GE parts, the dishwasher still does not heat, indicative of a flood switch (or similar) problem, which is the other part I told the scheduler to include in the notes. I’m pretty unsatisfied with the whole process, especially the communication from the schedulers to the technician, so that he could show up with the proper parts to finish the repair. Thanks only reason I gave 2 stars is because the technician was very pleasant to deal with.We apologize that there was some miscommunication.Thank you for your feedback. We appreciate your business and will forward your comments to the appropriate team.
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The The service man was very knowledgeable and explained things.
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Turned out nothing wrong, but service technician was very patient explaining the situation.
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Excellent service
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I had 3 different technicians work on my washer, which complicated and delayed the final repair. I’m very pleased that I was able to finally have the same service rep, David S, complete the work successfully.
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Happy with service
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took longer to pay than to fix the mower - very clumsy check or CC system
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Has been here several times and always solves the problem.