El Paso, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 177 Reviews
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Most frustrating thing about all of it is that it is impossible to speak to a human being!!!! A lot of time wasted on phone trying to ask questions when no one to speak with!!!!! Interesting that you suggest I call customer service since I already tried that and still no actual person to speak with!! How is that good servce?????Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
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It was a great experienceWe are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
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Washer broke down and called and got service call same week.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The technician was top notch in every way.Thank you Martie, for your 5-star rating! We thank you for your business and look forward to serving you again in the future.
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Overall rating is POOR I'm due a refund of $270.00. Have to keep calling about it been over a month now this is poor.....Dear Charles, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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They has always been reliable.Thank you THEODORE , We love 5-star ratings! Thanks for choosing Sears PartsDirect!
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Glad I called them, am able to use my washing machine again.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing SearsPartsDirect for your part needs!
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My washer is workingThank you for sharing your great rating! We thank you for choosing Sears Parts Direct and hope you recommend us to your friends and family.
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He checked it out but because of the age of the freezer, there was nothing he could do.Dear Dusty, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The local vendor subcontracting with Sears came and the tech knew what the problem was right away. Parts were ordered, a new fix-it date was set, and parts came in within 4 days. We moved up the fix-it date, tech came, and voila, no more dryer noises!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!