Austin, TX repair reviews

All Reviews are from verified customers of Sears Home Services.
4.4 out of 5 stars

1–10 of 50 Reviews
  1. Great service tech

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    Very professional and took care of our issues
    BUDA, TX
    October 01, 2022
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    Hi, we are so happy to hear about this experience! We strive to not only meet but exceed our member’s expectations! Thank you so much for allowing us the chance to serve you. Thank you for choosing Sears PartsDirect!
    Sears Home Services on October 04, 2022
  2. Good Service

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    Technician was great. Contact center department is lacking
    AUSTIN, TX
    September 30, 2022
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    Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    Sears Home Services on September 30, 2022
  3. Good job

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    They did a good job
    BUDA, TX
    September 25, 2022
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    Sears Home Services on September 28, 2022
  4. Good service.

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    Very thorough and explained issues to me
    AUSTIN, TX
    July 17, 2022
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    Sears Home service on July 19, 2022
  5. Service man was fine. Your overall service is pathetic.

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    This is the 3rd time I've needed service on my $3000+ Kenmore Fridge. All the instances were compressor related - a very well known LG compressor issue. The first repair was a half measure, the second repair was an equally bad compressor and the last repair was supposed to be a new model of compressor. Knowing the issue and the that the fridge was barely out of warranty, Sears repair refuses to cover the cost of the part (even though it would still be $600 out of pocket for labor and parts that I'm willing to pay). On top of the the phone numbers for Sears Repair Service make it almost impossible to talk to an actual human about my issue. Any human I got on the was at a call center, could not escalate my call, and gave me phone numbers to call that either went to the same dead end or to fax lines. Lies that someone could help me, just a run around in hopes that I get tired of it. Which I did. I found a local repair person to perform the repair at almost half the cost. Very disappointed in Sears Home Repair Customer Service. Never again. Never another Kenmore.
    AUSTIN, TX
    May 05, 2022
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    thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
    Sears Home Service on May 05, 2022
  6. Great Service

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    The guy was fantastic: new his stuff and was right on time and just a really nice person.
    DRIFTWOOD, TX
    March 28, 2022
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    Sears Home Services on March 29, 2022
  7. Great service!

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    Friendly, professional and would definitely use them again!
    FISCHER, TX
    February 27, 2022
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    Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
    Sears Home Services on February 27, 2022
  8. Repair of Oven Ignitor Switch

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    Appreciate the professionalism, knowledge, and expertise by the technician in the repair of my oven. He checked every area which could have caused the problem and fixed it.
    AUSTIN, TX
    February 15, 2022
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    Dear Arlene, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
    Sears Member Services on February 21, 2022
  9. Great Service

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    Ok ,After waiting 6 months for parts, my technicians found and fixed the problem and up graded the condition of my freezer with the new parts. Thanks For honoring my warranty!!
    AUSTIN, TX
    October 29, 2021
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    Thank you for sharing your great rating! We thank you for choosing Sears Parts Direct and hope you recommend us to your friends and family.
    CS Offline on October 30, 2021
  10. good repair

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    I knew the problem but I wished they had given a review of the fridge health. The service call was $194 and they should have mentioned scything else was ok
    AUSTIN, TX
    October 25, 2021
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    We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
    MSO Offline on October 26, 2021