Myrtle Beach, SC repair reviews

Did not do anything extra, would not remove plastic covering door, when asked to. Specifically before attaching handle. Just didn't go above and beyond, only did what he had to. We had to attach ice chute inside door, he just left it on top.

The technical was very nice and helpful.

Service Tech provided excellent service. Explained and demonstrated operation in detail. Store should have each model powered so sales person could demonstrate functions.

Had repairs same day and you scheduled two technicians..two appointments...you need to improve your process. Also I was told between 8&5...well technician came at around six then second one at 6:30. In this day of technology you should communicate shorter windows to your customers...if I didn’t have a warranty I would NEVER use your service again due to this.

Unfortunately, I am not satisfied because the service tech did not come to my house to replace the seal on the freezer nor gave a courtesy call to let me know he would not be able to make it to my home.

It took 2 months to get a second compressor as first replacement failed. Over the 2 months I was told I could not use my local repair company twice. Once I was told I could and received an email with how to proceed. I had the most recent repair part fo 2 1/2 weeks and asked again if I could use my local person to install those parts and was disconnected after being on the phone for 90 minutes. I was threatened by the call center once when the next service date was 2 weeks out and was told it could be longer if I didn’t like what was available. It took 4 service calls and 2 months to fix the refrigerator and is currently working.

Technician knew the problem immediately and fixed it promptly.

Had a service call for our ice maker. We advised that we had already replaced the ice maker. The repaiman did the same replaced the ce maker and after 268.00 still not working

Our refrigerator went down the weekend of 5/10/19 called first appointment they gave me 5/28/19 called back on the 15th they changed my appt to the 16th then they cancelled morning of the 16th changed it again. The appt ended up on the first date of the 28th. they had to order a compressor we received it on the 28th of May they came out on June 6th and finally fix my refrigerator. We were with out a refrigerator for almost 1 month. We even had a service contract. We have used Sears for over 46 years and this was the worst service ever. The guys that fix the frig did a good job, they were ever surprised it had taken so long it. Never again.

This was for routine maintenance with my warrantee and he did a wonderful clean out job in the dryer and tested everything.