Myrtle Beach, SC repair reviews

first visit didn't have the part on truck even though inventory said it was. Second visit the replacement part that was ordered was damaged in shipment. Third visit was canceled by Sears. Fourth visit had a new repairman as the first guy quit. New guy diagnosed the problem completely different and didn't need the replacement part. However the first repairman had taken my original so really paid for a part that was not the problem. The second repairman did not have the sensor so now I am waiting on his return on the 14th to fix the problem, maybe. After reading this review would you be inclined to use Sears?

I purchased a grill that is capable of natural gas conversion. The kit making that possible appears to be a mystery to “you” or your not in control of your supplier. I placed my second order after being guaranteed it was in stock. For the second time I waited for months the kit while receiving alert messages that it is on backorder. I have gone the entire summer and this fall I needed to use propane at an additional tank cost for me.

recently purchased a condo which included appliances. What a surprise that the in-door water and ice dispenser didn't work. This service rep was very thorough in his evaluation of the problem and resolution/recommendation.

Always happy with service. Serviceman was very nice, polite and knowledgeable.

Wonderful service rep. Very professional. Fixed our leak. Kudos.

He would like a get him again, because he did a great job.

Did not do anything extra, would not remove plastic covering door, when asked to. Specifically before attaching handle. Just didn't go above and beyond, only did what he had to. We had to attach ice chute inside door, he just left it on top.

The technical was very nice and helpful.

Service Tech provided excellent service. Explained and demonstrated operation in detail. Store should have each model powered so sales person could demonstrate functions.

Had repairs same day and you scheduled two technicians..two appointments...you need to improve your process. Also I was told between 8&5...well technician came at around six then second one at 6:30. In this day of technology you should communicate shorter windows to your customers...if I didn’t have a warranty I would NEVER use your service again due to this.