Pittsburgh, PA repair reviews

Showed up over an hour late and outside of the appointment window and did nothing to help. I took time off work to make sure I was home for the service and the guy didn’t show up until well after the appointment window and I got no update telling me he was going to be late. I requested a refund for lack of service I received and never heard back.

Thorough job with good communication, clean up. The technician was transparent on each step and very courteous.

Ridiculous. This will be the fourth repair in a year. Can’t even get through at this point!

We’ve had Sears repairmen at our house 4 separate times to fix an ice maker. The ice maker STILL isn’t fixed and will require a 5th visit. We started this process with Sears over 4 months ago. And, after paying $500 for parts and labor for an issue that hasn’t been fixed, we’re extremely disappointed with Sears. In addition, we were promised a partial refund, which has never happened. Absolutely horrible experience.

Was able to fix that day. Service tech was very help and knowledgeable.

Chris was a total professional

Please resolve problem

great and fast service

The overall process was extremely disappointing and based upon this experience my next dishwasher will not be purchased from Sears. Upon the initial visit from the technician, the issue was identified and the tech indicated he had the part on his van. When the replacement part was installed it was determined that the part from the van was damaged and did not work and a new part had to be ordered and a return visit scheduled. Subsequently, a second visit was scheduled. However, the technician (a different one from the first visit) did not show for the appointment. Additionally, I was not contacted by anyone and I had to call and chat. The response was that he was still coming; however, he never showed and I had to make a second call as I was not contacted by anyone. After the second call and chat (after the visit was missed by two hours), I was informed the tech would not be visiting as other appointments ran long. Therefore, a third visit was scheduled. On the day of the third visit, the technician did not show for the appointment. Additionally, I was not contacted by anyone and I had to reach out via telephone and chat. I was informed the tech would still be visiting. After several hours and no tech, I had to reach out again as I was not contacted. At that time, I was informed the tech would not be showing at all as he fell sick. Therefore, a fourth visit was scheduled. The technician showed for the forth visit (by this time it was over a month from the first repair visit) and installed the applicable part. The dishwasher worked during the visit when tested and the dishwasher worked for one use after the technician left; however, the dishwasher has stopped and is not working and I am in the same position as when this entire ordeal started. After the series of events, I described why would anyone call for another repair visit?

I waited 7 weeks to get my refrigerator fixed. The repair man came on Monday afternoon and the refrigerator stopped working on Thursday night! Now I have to wait another week until someone can look at it again! This is my refrigerator in my kitchen, not a secondary one.