Philadelphia, PA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 594 Reviews
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When I called the service center I provided them with the error and model code. That information was not given to the serviceman. The serviceman arrived on time, he looked at the error and model code reflected on the stove. Looked in a manual and informed me that the stove could not be repaired. I asked him why he did not look that information up before he can out because I provide that infor to the service center when I called in for service.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Our experience with Sears as a whole was A NIGHTMARE!!!! The repair man when he did finally come was SUPERB!!! I will NEVER purchase an appliance from Sears ever again!FILOMENA B, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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I received repair service shortly after requested. The repairman was courteous and completed the necessary repairs in a professional and expeditious manner.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Great Job Done!HI LISA ,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Goid service, just took too long for appointment, waited a week and a half!Hi Bonnie, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I thought there was something wrong with my unit, come to find out the Electrician that put new box in gave me 110 breaker instead of 220 breaker. Tech was very polite.Hello Gail, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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Lawal discovered there was a blockage in the system, used another machine to drain fluid accumulation. AC is great.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I waited a month bc when they recommended that I use the app to try to get a sooner appointment, it kept offering a sooner date, I’d click on it and then it would say “something went wrong”, then I’d have to call and reschedule and lost the original date that I had that fast. Every phone call was at least a 30 minute call waiting for someone to become available. Once we finally got our refrigerator “repaired” on 7/8, by having a new compressor installed on a 3.5 year old fridge, it lasted 5 days and then the same problem started- freezer and fridge not cooling and no ice being made. I called again for another appointment and went through the same issues. No one could get me a sooner appointment seeing what we’ve gone through and I’m back at square one waiting two weeks for someone to even come out to assess probably not even fix. This has been a very aggravating experience. And it’s not over.Hi JESSICA, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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Poor serviceHello Kareema, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team. As per our records we see that status is complete for service order # 7983-41310017 and technician comments is UNABLE TO CONTACT MEMBER. If you still have any kind of Unit Functional Failure Issues please revert us back so that we can assist you further.
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Professional and helpful service man. Explained why my problem occurred (blocked drain plug). Fixed the problem...fingers crossed it doesn't happen again. 2 service calls with repairs in 7 months!! Newer energy efficient appliances are not dependable. Our 45+ years old freezer was problem free. We opted to be energy conscience, BIG mistake :(Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.