Philadelphia, PA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 625 Reviews
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I bought a combo washer and dryer machine that I’ve had to get serviced too many times. Now it’s not working at all and instead of this Sears replacing it I have to wait for another useless repair appointment. I will never purchase another item from Sears in my life or my childrens lives!We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
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Service technician was friendly, knowledgeable, and very professional.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The technician was good. Fixed the dryer. He even went to retrieve the needed part so we would not have to make another call. I was disappointed by the “sale” on washer routine service. It was basically nothing at all.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Extremely satisfied with the jobWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback.
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Just last month the refrigerator was partially service and the Technician was not allowed to do the repairs without payment in advance while it was still under warranty.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing SearsPartsDirect for your part needs!
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This is the second time using your service and have been very pleasedThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business
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My heater is still not working after 3 attempts to repair it. The technician obviously had no clue of what he was doing and I have made several calls to get the issue resolved to no avail. I am very disappointed in the service given. Either repair it correctly or replace it."We are sorry to hear that you did not have a positive experience with Sears Parts Direct. If you would like us to look into your situation further for you, please write back to us HomeServiceReviews@ transformco.com."
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A technician came out and said my refrigerator’s compressor was broken and recommended I get a new refrigerator because the price of getting the compress fixed would be about the same amount as getting a new refrigerator. I couldn’t give a 5 star because I personally think their service fee is a little too high. I have no problem with paying a fee because the technician did come out and do work but $160 for not even an hour worth of work?? Other than that I was satisfiedDear Lisa, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Used service this week , very satisfiedDear Charlene,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Technician came in was able to diagnose and repair the problem.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears PartsDirect!