Philadelphia, PA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 622 Reviews
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Extremely satisfied with the jobWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback.
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Just last month the refrigerator was partially service and the Technician was not allowed to do the repairs without payment in advance while it was still under warranty.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing SearsPartsDirect for your part needs!
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This is the second time using your service and have been very pleasedThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business
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My heater is still not working after 3 attempts to repair it. The technician obviously had no clue of what he was doing and I have made several calls to get the issue resolved to no avail. I am very disappointed in the service given. Either repair it correctly or replace it."We are sorry to hear that you did not have a positive experience with Sears Parts Direct. If you would like us to look into your situation further for you, please write back to us HomeServiceReviews@ transformco.com."
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A technician came out and said my refrigerator’s compressor was broken and recommended I get a new refrigerator because the price of getting the compress fixed would be about the same amount as getting a new refrigerator. I couldn’t give a 5 star because I personally think their service fee is a little too high. I have no problem with paying a fee because the technician did come out and do work but $160 for not even an hour worth of work?? Other than that I was satisfiedDear Lisa, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Used service this week , very satisfiedDear Charlene,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Technician came in was able to diagnose and repair the problem.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
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Technician wasn't even in my home for 10 minutes, we must have been his last stop, he check everything and says furnace works. In the meantime I have no heat during the dayDear Jasmine, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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I only wish the part was put in sooner.Thank you for sharing your great rating! We thank you for choosing Sears Parts Direct and hope you recommend us to your friends and family.
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Joseph was totally professional and competent.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!