Philadelphia, PA repair reviews

The technician was very professional and knowledgeable. He fixed my refrigerator right the first time.

Waiting since two weeks ago to have Micro Wave Replaced, was told someone would contact me within 24hrs, this has not occurred. None of the below ratings are applicable except Communication since repair was not done

Repairman here 10/11/18; part ordered; I was to call when part received. I have not as yet received the part. I've gotten several calls but no part!!!! Today is 11/24/18 over a month has gone by!!!!!! A rep, Malik, called me on 10/24/18 and said the part was still on back order. What is going on???????

So glad I decided to go with Sears for my appliance purchases. The service has been great. Hoping you don't go away as the Sears stores are doing.

Was charged an outrageous diagnostic fee of $150 for service man to install a part which we had ordered from Sears. He installed the part in less than 20 minutes and charged $79 for his lavbor.

It was some waiting time for parts to arrive, but on the end I was happy with service