Media, PA repair reviews

HE KNOW WHAT HE WAS DOING

Our technician was great - courteous, skilled, arrived on time, fixed our frig. But this was after waiting 6 days to get an initial evaluation, waiting another 6 days for a first repair appointment, which Sears cancelled, then waiting another 6 days for a second repair appointment, which Sears cancelled, then waiting a week for a third repair appointment which went great and now we have a working frig - after 25 days of waiting. My disappointment is not with the technician - I don't think the cancellations were under his control. Perhaps Sears just doesn't have enough technicians at this point to handle the volume of 3-year-old Kenmore refrigerators that already need repair. So, like I said - great technician, but . . .

Arrived late in evening.

Thanks for the super fast and time efficient repair to our dryer. The ordered equipment arrived earlier in the day and the technician contacted us to confirm the appointment within an hour. The technician was in and out in less than 30 minutes with no time wasted. Thanks!

I use Sears for all my appliances and very happy with the service especially. With the service tech Brian H.

Great Service & Great Tech!!

Water intake hose broke at the hook-up. I told the customer service rep. exactly what the problem was. She wanted me to send her a pic. but the app. she sent me wouldn't open. So, of course, the tech. had limited info when he arrived. Parts had to be ordered and repair was re-scheduled twice. Communication could be better.

great service

Rep demonstrated operations and repair of both washer and dryer