Hanover, PA repair reviews

Excellent job by technician.

Was on time, professional and made the repairs in reasonable time.

The service man was nice and courteous. The problem is the LED lights keep burning out and they will not send them without the service guy seeing it. This means I have to take TWO days off of work and wait an additional 5-7 days for the parts. Thanks Sears

Excellent service. The only issue I had was in the pricing. The bill originally showed approximately $135.00. When it printed it was about another $100.00. Is the labor cost and fee to come out separate?

The tech did not want to pull the refrigerator out to vacuum the vent and surrounding area. After pulling it only partially out, he said he could see it was clean. I convinced him to at least use the vacuum from where he was standing.

When the tech told me that the temperature in my oven was over 600 degrees rather than 350, I told him that absolutely had to be wrong. I needed to point out to him that the probe was inside the flames at the bottom.

Not the repairman's fault - issue with Sears. Please give a shorter window regarding when the tech will arrive.

I mentioned to the technician that fabric softener stays in the tray rather than dispensing. He did not fix it because "I'd have to take the whole top off." He suggested I call to schedule an appointment. Since I had just waited all day I have no interest in scheduling another appointment. No the repairman's fault - I'd think Sears could give a shorter window for arrival time. Having to sit home from 8:00 to 5:00 is ridiculous. In my case he arrived at 3:30.

Very cool tech

Good job..