Springfield, OH repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 49 Reviews
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My most recent experience was poor. After completing the initial overview, parts were ordered but then repeatedly delayed. After assessing the length of time to get parts, my wife and I decided to just order the parts ourselves from a second party (which arrived in two days) accomplish the repair ourselves and called to have the order cancelled. This is where things fell off the rails. We received no confirmation of cancellation and our card had already been charged. We still have not been able to connect with a live representative despite multiple phone and email attempts. There has been no information or follow through since the termination of the scheduled service. This is a serious gap in your service and has left us feeling like we are better off using YouTube and fixing problems ourselves in the future.We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
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Tech was in my in my house less than 5 minutes. Not sure what he did as he left he asked if I was going to keep the warranty? Didn't sign anything and then received an email with an X as a signature. VERY UNSATIFIED!Dear Garry, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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We have been waiting since July to have a refrigerator repaired we're still waiting it is the end of DecemberDear Louise, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Don’t have much knowledge, about repairingWe are sorry to hear that you did not have a positive experience with Sears Parts Direct. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a Parts Direct chat representative.
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I’ve been without a refrigerator for almost three weeks. On my third appointment for a technician and it is still not fixed. The communication is terrible. I have filed a food loss claim with email and claim number verification. When I call, I am told no claim has been made. Very frustrated.Dear Heather, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Would use them again. Harold was excellent.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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washed a load after repair d a leakWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Everyone you have sent here has been courteous. They always fix the problm.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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When American Frieight delivered my new washer, the drain hose was too short. They left me with a washer i could not use. So i broke down and called Sears and the technician kept in touch with me in advance, got there on time, attached the new extension hose i bought and got the washer working! He was very customer-service focused which i really appreciate.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Repaired my dishwasher that was not filling. It seems to be working OK now. Cost was a little more than I expected since it was labor only and took less than 1/2 hour to complete.Hello, we are sorry to hear that the cost of the repair was more than you were expecting. We are glad to hear that your service was done and the unit is working great now. Thank you so much for sharing this experience with us, we greatly value your feedback. Thank you.