Heath, OH repair reviews

Great to work with

Glad I chose this service to fix my Kenmore front loading washer.

Service was very quick and EXCELLENT

very happy

Just ok not as good as Sears own staff

The technician was totally inept and incompetent. A prior technician (Toby) had noted my refrigerator door's hinge was wore out and ordered a replacement. I wish they sent Toby back to repair it; unfortunately they sent Heriberto K. He initially thought I was crazy and did not know how my fridge door was supposed to work. I insisted he change the part anyway. Within 4 days of whatever he did, the door is literally falling apart. I am not able to open and close the fridge now. Sears is unable to send a technician out for 2 weeks (earliest appointment). He wanted a towel to put his tool box on the kitchen counter - no big deal, except none of the Sears reps has ever done this before. They just place it on the floor. He left the whole area dirty without cleaning any of it. Very disappointing service.

The technician was very diligent and treated his work space with great care. He treated the work as if it was his own and took great interest in making sure the problem was completely resolved.

So glad the repair was reasonable.

Was able to schedule me next day and repair was completed quickly.

Giving the customer an eight hour service window is absurd! Be kind and say 8-12, 1-5, etc. No complaints with technician at all! All problems lie with your scheduling system!!