Cincinnati, OH repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 88 Reviews
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Called for service on my craftsman lawn mower, had to wait a while to get appointment, so the service man came looked at my mower and told me he had no service parts with him. He told me he would have the parts sent to my home and I should let him know when they arrive. About a week latter I got a part and in another week latter I got another part and this part was not a part for my mower. I called to report mistake, was told they would look in to this and call me. I asked when I would they get this done, they said they are 3 weeks out, so that means I would have to wait two and one half months from the time I called for service. I cancelledDear James , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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I will never purchase another Sears product!! I called for service and was told that the compressor in my Kenmore, which was an LG compressor with a class action suit against it, would be covered for the parts, but I would pay the labor. This is the ONLY reason I scheduled through Sears!! I was then told when the serviceman arrived that the parts were NOT covered on my refrigerator. I paid $ 182 for the serviceman to try and stop a vibration which was only fixed for a few days. I would have had a local appliance repairman that would have cost much less if I had known the parts were no longer under warranty. VERY DISAPPOINTED!! NOT TO MENTION IF MY 4 YEAR OLD REFRIGERATOR'S COMPRESSOR DOESN'T GO OUT BY NEXT YEAR I'M SOL!! SINCE WHEN DO REFRIGERATORS THAT COST $2,000 ONLY LAST 4-5 YEARS!! RIDUCULOUS!!!Hello Peg, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. As per our records we see that the status is complete for Service Order # 4766-41538141 Technician Comments is VIBRATION NOISE FROM COMPRESSOR STOPS WHEN YOU TOUCH POST TEMPS NORM FF 39/01 FZ .8A DRAW ON COMPRESSOR ALL TEST OK. If you still have any kind of Unit Functional Failure Issues please revert us back so that we can assist you further.
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Everything done as they said it would be to correct the problem.HI BETSY ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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happy with serviceThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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good work friendlyHi Eric, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Still refrigerator leakingWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Technician came out, said the problem was the compressor on fridge was bad. Parts and labor would cost $983. WOW... but since new comparable fridges run $2,000+ we opted for the repair. 24hrs later still not working. Called and they say can’t get back to me for another week. That’s adding salt to injury! I would expect someone next day after phone call.
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happy problem is solved, wife is happy, you know the rest
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Glad Sears still offers repair services
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My tech arrived without the parts to do the repair, even though I said it needed a belt and something for the blade drive. Turns out since there was no place to put the model number on the on-line form the tech didn't get the info. It cost me an extra trip charge.