Yorktown Heights, NY repair reviews

Technician wrote up repair order wrong. And then caused issues for other appliance to be serviced.

Didn't do dryer did washing machine

Frank was courteous, pleasant and knowledgeable.

second time is a charm

Technician told us we had an electrical problem. We contacted an electrician who told us we did not have an electrical problem. We paid for both service calls & had to buy a new dryer. We were told by the technician that it was probably the circuit board which was no longer available if after the electrician fixed the electrical problem (which there was none) the dryer still did not work. Hopefully that at least was correct information.

Repair person also repaired my washer. The repair was excellent. However I was very upset that my 20% coupon was not honored and that my gift certificate was said to be inapplicable. This is deceptive advertising. There is nothing on either the coupon or the gift certificate that says it can't be used for repairs.

helpful suggestions

Your technician was very knowledgeable and pleasant. He explained exactly what he was doing. I have a problem with Sears' window of service. It's unacceptable to expect a home owner to be home from 8AM-5PM. You need to go back to your previous windows of 8-12 and 1-5.

Wonderful job

I wanted the door of oven cleaned since the last time I cleaned myself it shattered. Technician said it was beyond his expertise and could not do it. I have had previous Tecnicians do it. How can I get this done?