Yorktown Heights, NY repair reviews

Very happy with service technician, excellent

They have been here 4 times in a month. My laundry room flooded after the third “so called fix”. So I don’t have too many positive things to say!

Our technician knew what my problem was right away and took care of it

Service person was good, Your scheduling for a so called preferred customer "Stinks" I had to wait 2 weeks for a service call for a hot water heater. You try living in the winter with no hot water. During our wait we had to repair it ourselves. So much for the extra $$$ for a service agreement. I had to take off of work and wait between the hours of 8 am 5 pm. Didn't show until 7:30 pm. Not his fault, is it because you are under staffed? Don't get their service agreement. You may be left out in the cold!

The technicians were very nice, they did their job quickly and efficiently and repaired the lid switch on my washing machine. It took them about 35 minutes start to finish to replace the part, which itself cost about $30. The total cost ended up being $380. $350 for 35 minutes of labor. But I paid it because I needed it done and would have had to have paid them the diagnostic fee anyway and then had to pay someone else to come and do the repair anyway.

My microwave malfunctioned, I called and in a few days Sears sent someone to check it out. The Technicians arrived, assessed the situation, removed the microwave and in less than a week they brought it back- good as new. They explained why I had the issue and how to prevent this from recurring.,

Tech was very competent and courteous. Found the part that probably caused the problem, Replacement part should be received this week.

Found a part that probably caused the problem. Should receive it this week.

TOOK 2 WEEKS

The technician was thorough and very proffessional.