Yorktown Heights, NY repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 269 Reviews
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I received a call from the technician who was in my area to check if I was available, which was great because I didn’t have to wait another 3 weeks for my originally scheduled appointment!
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Technician arrived extremely late, well past ETA. The issue with my machine was not resolved!Selena, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Technician came at close to the scheduled time. Very curt. Went to work on the dryer repair. Did not say a word and left without letting us know he was done. Attempted to use the dryer, and it is not functioning properly. Has a scrapping sound that I can hear from two floors up. Also warning indicator lights on the dryer light up whenever it is in operation. This is worse than when we called Sears to have the dryer serviced.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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First technician, Walter, was great, but didn’t have the part needed. When I made the appointment I provided the make and model # and the problem. Why no part. Second technician seemed to have no idea that he was here just to install the part. Walter pulled the bad part, showed me the spring was broken, and popped it back in in 15 mins. Second guy struggled and appeared like he didn’t know what he was doing. Wouldn’t give me his name. Took him over an hour to do a 15 min job. Wish I could rate each appointment separately. First was 5 stars, second was 2 stars so overall it is a 3.Dear Jackie, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Excellent communication, came on time, and did the repair.Dear Richard, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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I had been without a/c for a while and was very happy to see the technician. He did everything possible to get my old system back to work. He took his time, although it was late in the day.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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no work doneWe are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at homeservicereviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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Faulty motion sensor replacement cost nearly $400. Courteous technician. He did only what was necessary to make our washer functional, without replacing worn parts we supplied for his use. Overall, we are dissatisfied by the cost. Offering an exorbitant maintenance plan does not remedy.Hi Member, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to pricing. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Just waiting for one more part on order. The serviceman was knowledgeable and the repair was done in a short time.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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We had two different repair men. Both polite and competent.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!