Yorktown Heights, NY repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 274 Reviews
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My machine was not repaired . I have wet clothes stuck in the machine for almost a month!!! because it wouldn't open. The tech that was sent had no idea how to fix it. I was given another apmt for April 30th after multiple cals. To that is a month and a half after the original call that he generated the first apmt. Then after many calls to customer service they moved it to the 19th of April still too many weeks too late!!!Dear Estela, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I used them last week; I’m happy I did.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Was very meticulousThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Repair expertise, on time arrival, care & clean upThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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first tech - awful, lazy incomplete diagnosis; second tech - failed to fix best part - promised partial refundWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {homeservicereviews@transformco.com} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I received a call from the technician who was in my area to check if I was available, which was great because I didn’t have to wait another 3 weeks for my originally scheduled appointment!Hi Susan,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Technician arrived extremely late, well past ETA. The issue with my machine was not resolved!Selena, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Technician came at close to the scheduled time. Very curt. Went to work on the dryer repair. Did not say a word and left without letting us know he was done. Attempted to use the dryer, and it is not functioning properly. Has a scrapping sound that I can hear from two floors up. Also warning indicator lights on the dryer light up whenever it is in operation. This is worse than when we called Sears to have the dryer serviced.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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First technician, Walter, was great, but didn’t have the part needed. When I made the appointment I provided the make and model # and the problem. Why no part. Second technician seemed to have no idea that he was here just to install the part. Walter pulled the bad part, showed me the spring was broken, and popped it back in in 15 mins. Second guy struggled and appeared like he didn’t know what he was doing. Wouldn’t give me his name. Took him over an hour to do a 15 min job. Wish I could rate each appointment separately. First was 5 stars, second was 2 stars so overall it is a 3.Dear Jackie, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Excellent communication, came on time, and did the repair.Dear Richard, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.