Yonkers, NY repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 554 Reviews
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Friendly, knowledgeable, professional, adhered to COVID-19 rules.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The technician survey my stove and gave an estimate of the cost before any work was done.Dear Gale, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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Service was based on monetary value instead of issue at hand. Sears representative initially gave incorrect information regarding warranty and service call.HI EMMA ,we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further,as per the records we see that service Charges are determined by the type of repair and not the length of time the technician is in the home. We regret to inform you that the labor charge or the diagnostic fee/trip fee is nonrefundable. So, every time our technician visits your place you will be charged for his trip and it is nonrefundable and charges are depends upon the technician job code.
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Made an appt with sears for them to check out my dryer. First company (eastside services) never showed up & never called to even apologize for not showing. Called sears a second time & they said they would send out their own tech. Well guess what, they never showed up either. They called me the following monday to reschedule. No thank you. I DO NOT RECOMMEND THEM!!!!Eric, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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Only downside is they are not cheap. Visit to replace a worn-out igniter in the over cost $400 for less than an hour of work. But it’s ok, was worth it. Our tech, Dan, was excellent.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I discussed a price before the repair man came with the company and they did not let the repairman know what was talked about. And no way to contact them right away. I was happy with repairman. Not with how they do businesHI MARIO ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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On time. Knowledgeable service man.Dear Shirin, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Always called Sears repair for their products in the past with good results.DA11, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
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everything went grateThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I was able to get an appointment in two days and service tech had the part and repair was done quickly.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!