Yonkers, NY repair reviews

The dryer is now heating up but it was not connected properly to the exhaust so there is a huge odor of gas. In addition dust, moisture and heat are escaping creating a messy situation in the laundry area. I have requested that service return to fix this.

My refrigerator was worked on, on Monday June 17, 2019. Around 5:30pm when he left, my freezer was working. Tuesday, June 18, 2019, I purchased a small amount of groceries. By 2:00am, my refrigerator was not working again.

Always neat clean quick

GREAT SERVICE

He was able to fix the problem quickly

First service with this appliance and satisfied!

The offer sounds great, however, it took 5 weeks to get my refrigerator repaired. The first technician that came out, did a subpar job (only vacuumed the back) and started the delay in service, probably just to get us to buy into the service contract. unfortunately - it worked. First delay. The next person that came out correctly identified the problem and ordered the needed parts. The next person that came out could not complete the job because the part that came was not in an upright position and the leveling of the oil in the compressor needed 24 hours to settle. (We did not know, and we did not know what was in the box containing the parts delivered by mail). Second delay. Something so critical should have been told to us. The 1st technician returns and fixes the refrigerator - FINALLY!. If the problem was identified initially, the problem could have been fixed earlier. There have been many calls and complaints made to Sears without any satisfactory resolution, just more delay. There have been appointments cancelled in between and rescheduled - by Sears and we were only notified by text/email. Time from family, work, other activities lost. no temporary refrigerator offered in the meantime. food spoilt. money spent to eat out. all the expense and wait probably could have been used to get the service done by someone else. And, after the repair, the garbage was left behind.

I’ve lost count on how many attempts it’s been for the same issue. Still not fixed. Technician is either too early, too late. Seems to lack experience. Just orders parts. Different technician every time. They even tore the linoleum floor on one of the attempts. And haven’t fixed that either. I don’t think these technicians know what they’re doing. Sears just isn’t what it used to be. It’s a shame because I’ve been a lifelong customer. And still support them. But I’m losing faith.

I used thim aweek ago

Knew what he was doing