Yonkers, NY repair reviews

All Reviews are from verified customers of Sears Home Services.
4.1 out of 5 stars

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    January 22, 2019
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  2. Low level service

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    Washer was shorting out blowing power strip. Repair was outsourced to independent vendor. Email confirmation came from Sears and worker arrived and diagnosed problem in control dial. Even though this seems like standard item they did not have one. Had to order and make new date for repair. Leading up to new date, no confirmation email. I called Sears and was told as job was with outside vendor they had no direct information. Offered to call, but vendor closed until 9:00am. My window was 8:00-9:00am. I finally called vendor myself at 8:30 and confirmed they were coming. Employee who arrived knew he was to install new dial but at first resisted as he said it appeared to be working. Problem of circuit takes a few minutes to happen. Original guys used a meter to confirm a short. Finally the new repair man did install new device. And left without testing it by running the washer for a few minutes. Luckily it has worked fine since installation but I’m disappointed as Sears usually does everything right. Not so here.
    BRONX, NY
    December 24, 2018
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    Thank you for your feedback. We appreciate your business and will forward your comments to the appropriate team.
    SHS Social Care Team on December 28, 2018
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    December 22, 2018
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    December 22, 2018
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    December 13, 2018
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    November 30, 2018
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  7. Straight Forward

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    I used the service last week, the day before Thanksgiving, and besides coming a week too late is was pretty straight forward and quick. No conversation. No eye contact. Just get the job done and go. Did not check my stove, but some how I got an email asking how the stove service went. So clearly he said he did more work than he actually did.
    NEW YORK, NY
    November 26, 2018
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    November 18, 2018
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    October 09, 2018
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  10. STILL DOES NOT WORK

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    NEW ICE MAKER PUT IN AND STILL NO ICE AFTER 5 DAYS---REPAIRMAN SAID WAITE 24 HOURD
    BRONX, NY
    September 30, 2018
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