Yonkers, NY repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 441 Reviews
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Happy with the service
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Service - good; wait time for service - poor
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On time and very professional.
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POOR SERVICEWe're sorry that it took so long to get your washing machine repaired. We have sent you a separate email requesting additional information.
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Two techs could not find anything wrong with my washer. I used it and it something inside (motor?) started to burn again! Not Good.We're sorry that your washer still isn't repaired. We have sent you a separate email requesting additional information.
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The technician was excellent.
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Excellent a professional service
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Washer was shorting out blowing power strip. Repair was outsourced to independent vendor. Email confirmation came from Sears and worker arrived and diagnosed problem in control dial. Even though this seems like standard item they did not have one. Had to order and make new date for repair. Leading up to new date, no confirmation email. I called Sears and was told as job was with outside vendor they had no direct information. Offered to call, but vendor closed until 9:00am. My window was 8:00-9:00am. I finally called vendor myself at 8:30 and confirmed they were coming. Employee who arrived knew he was to install new dial but at first resisted as he said it appeared to be working. Problem of circuit takes a few minutes to happen. Original guys used a meter to confirm a short. Finally the new repair man did install new device. And left without testing it by running the washer for a few minutes. Luckily it has worked fine since installation but I’m disappointed as Sears usually does everything right. Not so here.Thank you for your feedback. We appreciate your business and will forward your comments to the appropriate team.