Staten Island, NY repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 580 Reviews
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Technician was great!Dear Jeffrey, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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I had to wait a month and 2 days for my appointment without a refrigerator, that's ridiculous. The part was under warranty, but I paid $533.00 for the service call and repair, again ridiculous. The repair man Rui, was polite, knowledgeable, and efficient.Dear Nick, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Fixed my washer quicklyDear Thomas, Thank you for your 5-star rating! We thank you for your business and look forward to serving you again in the future. Thank you, Bob K Sears Member Services
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The problem was that the connector on the furnace humidifier started spewing out water and causing a flood in my utility room as well as dripping into the furnace. The technician was very nice, very professional and knowledgeable. The problem was fixed quickly and efficiently. The only negative was that it took too long to get an appointment and if it wasn't for my ingenuity of rigging up an apparatus to catch and redirect the leak into a bucket, I would have had a major flood and SHS Home Services did not/could not escalate an incident - I had to wait over two weeks for service. I am considering a different home maintenance contract when my contract expires. The "Writing guidelines" prompt is very annoying, it overlaps the screen that I'm trying to enter information into. Whomever developed this survey wasn't to keen or very good programmers.Dear Millie, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I wasn’t happy about system nowDear Man V, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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pleasant & courteousWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Pleasant & courteousWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Tech was great. Unfortunately dishwasher is not working, I put in a call for another visit to see what’s wrong.Dear Linda, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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The present problem dated back to Nov. 2020 yet the problem has just been partially solved! The refridgerator is more than 20 years old! I think I deserve a subtitute after paying for warranty more than I paid to buy the refridgerator!Dear Duro, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. With reference to your recent recent service order. We see that parts are ordered or 02/22/2021. We request you to wait for 27 days for the further information.
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Have had maintenance agreement for yearsHI PETER ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!