283 Platinum Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
5 star rating
Tom is very sweet, knowledgeable, and efficient. We had an issue with our dryer, which he diagnosed quickly. Additionally, he offered some preventative care maintenance. We opted to repair the dryer, which was done efficiently and quickly. Thank you again Tom!
Lauren G, Staten Island, NY
Dryer technician
Sears tech have more knowledge then the outside appliance techs
Wayne M, Staten Island, NY
GE oven repair
Steven is a great technician with a lot of experience. While the repair was more than what he expected he tackled the repair with total professionalism. I can not say that about the customer service in getting the parts necessary to repair our oven. Parts were ordered in early December and was suppose to be Installed on December 22 2023. So my family was without an oven since the begining of December through the holiday season until today, February 6, 2024. Very disappointing!
William P, Carteret, NJ
Ok
We are so happy that you sent a service person with a knowledge and the expertise to explain everything to me if I can give him a rating of 10 I will
John R, Staten Island, NY
Excellent service
Thomas diagnosed our issues with the dryer with professionalism. He explained clearly what needed to be done. We declined further repair because it would be easier to buy a new dryer.
John D, Staten Island, NY
Great service
David provided excellent service. He arrived on time and was very knowledgeable. He fixed the problem accurately and in a timely manner. Great service
Joseph M, Staten Island, NY
Refrigerator service
Rui was very pleasant and efficient What I had a problem with is that I was scheduled the day before and they let me know at 8:45 that they were rescheduling and then today they scheduled someone who does wash machines not refrigerators even though my work order said refrigerator and the person and the times kept changing . 3 different people and 3 times and they said Rui was coming at 8:58pm when he showed up at 2 pm. Your scheduling people are terrible
Judith P, Staten Island, NY
Excellent Tech
Edward was knowledgeable, courteous and polite. He called when he was on his way.
Lisa S, Staten Island, NY
Awesome Tech
John maintained communication about his arrival time. Made me aware of all the services contracts offered. Reviewed all the costs. Very knowledgeable and efficient. Great experience. :-)
CA, Linden, NJ
Washer
The technician was competent and efficient. My machine is working perfectly now b
Michael P, Staten Island, NY
