Queensbury, NY repair reviews

I've been using Sears as my preventative maintenance service for years and I've always been satisfied with their service.

I've been using Sears as my preventative maintenance service for years and I've always been satisfied with their service.

I've been using Sears as my preventative maintenance service for years and I've always been satisfied with their service.

I've been using Sears as my preventative maintenance service for years and I've always been satisfied with their service.

the service technician was good, the washer is junk, good thing sears no longer exists in our area, would never buy another sears appliance.

Showed a very caring attitude and excellent communication.

I received the part quickly and the service repair man came and replaced it in a minute and was courteous

I had my refrigerator repaired on 10/30/2019. It worked correctly for 36 hours, so I replaced all of the food that had been lost. Soon after, the refrigerator made the same noise, displayed error code FF and stopped working (the same problem that the 10/30 repair was supposed to have fixed). A subsequent technician said that the new compressor hadn't been installed correctly, so it looks like a botched repair job will cost me another $300 of food that Sears won't pay for.

The first gentleman who came to the house and the one who fixed it on the third appointment was knowledgeable and very nice. Unfortunately, the fridge is making horrible noises and needs to be looked at again. The man who came the second day seemed to be in a hurry and didn’t want to be bothered. He didn’t set up the next appointment while he was there and I had to call and find out what was going to be done. My score is not based on him, but on the older gentleman who actually fixed the fridge.