Poughkeepsie, NY repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 391 Reviews
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I am so happy with the serviceDear Shareen, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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It took a long time for tech to get here (due to illness). Once he was here the repair was done very quickly. I would think that you would have another tech available, and refrig/freezer would be a top priority.Dear Allan, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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The repairman was excellent. Kenneth was knowledgeable and quickly repaired the problem. The chaos leading up to the appointment was not so good. The appointment was rescheduled once by Sears. They then called a day early as they had cancellations so I waited all afternoon and no one showed up or called. Ended up rescheduling for my original time the very next day. As I said the repair man was excellent but the schedulers need to get their act together.STEPHEN M, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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The technician that came to my house had no clue what he was doing he spent over eight hours at my house and had to make numerous phone calls and FaceTime videos with other technicians to fix the washing machine he had a poor attitude. I believe if he was in over his head like he was aware he should’ve Had somebody else come accompany him to fix my washing machine. My appointment was between eight and 12 he didn’t even show up until after 1 o’clock. The technicians name was Joshua O tech Id # 0023465GEORGE B, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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The manager was supposed to call regarding a new refrigerator but as of tonight, Tuesday Jan. 12 th we have not heard anything. We are disappointed in Sears and this manager.Dear Cathy,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Kevin from C&E was greatThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I was very good and we are completely satisfied and we know more than we didHello Nelson, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Took his shoes off. ThanksHI TIM ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Fevin arrived on time and performed the service efficiently.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Not happy , problem still not fixedHi Delia P, we would like to provide you with some assistance regarding the Refrigerator issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.