Poughkeepsie, NY repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 397 Reviews
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It was something I could’ve doneWe are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
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The service technician, Frank, arrived on time, competently serviced my lawn tractor, and gave me good operational advice!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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They were goodWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
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I asked how service works and was provided information, however, I was advised they had all parts to do repair, even if they had to return a 2nd time. Technican could not diagnose issue by himself; he said he called a peer and was told to try replacing a circuit board and advised me he sent it to service desk to find part- he could not get it! I would not not have used service had they advised not ALL parts availableWe are sorry to hear that you did not have a positive experience with Sears Parts Direct. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a Parts Direct chat representative.
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Happy with the servicesThank you so much for your rating! We are happy to see that you had a great experience. Thank you for your business!
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Very courteous and quick!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Good service and quick!Dear Kathleen, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I am so happy with the serviceDear Shareen, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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It took a long time for tech to get here (due to illness). Once he was here the repair was done very quickly. I would think that you would have another tech available, and refrig/freezer would be a top priority.Dear Allan, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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The repairman was excellent. Kenneth was knowledgeable and quickly repaired the problem. The chaos leading up to the appointment was not so good. The appointment was rescheduled once by Sears. They then called a day early as they had cancellations so I waited all afternoon and no one showed up or called. Ended up rescheduling for my original time the very next day. As I said the repair man was excellent but the schedulers need to get their act together.STEPHEN M, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.