Hicksville, NY repair reviews

Will definitely use again

The dishwasher was making strange noise, called to get it serviced, technician reviewed, stated needed a new motor and it would have to be ordered and scheduled to come back in a week. Technician called next day early morning, on a Saturday and asked if it was ok to stop by and install the motor. New motor installed, tested, and job cleaned up in under 45 minutes. Sounds quieter than ever.

a must have service

The repair was done with excellence. Especially because the part needed was on the van.

the 2 men who came were professional and polite. for some reason, my appt. was between 1 and 5. when i called to confirm late in the afternoon, the machine said between 5 and 6. not sure why i wasn't notified of the time change.

although it took multiple calls, i believe my machine is fixed. it's been working great the past few days.

Came to fix washer, poured vinegar in it. Pressed run. Said it was fine and left. Upon leaving dishwasher stopped working mid run as reported was the problem.

I used them on Monday to inspect and to clean behind my 5 appliances. I was completely satisfied.

5 Stars for the Technician from Nex Appliance, is professional, polite, knowledgeable and caring. Sears, however, is not up to what I expected from the old way Sears used to operate. You sent a damaged part to Nex and caused him and me wasted time. Yuri Stefani of Nex Appliance repaired my washer through his own efforts. You should give him an increase in salary. Incidentally, one of your Customer Service people actually hung up on me while I was explaining my problem. Zero stars for Sears. Sorry to see how badly the once great company is conducting business now.

Service person was very knowledgable and friendly got the job done!