East Northport, NY repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 177 Reviews
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They were excellentThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Labor charge is outrageous!Dear Noles, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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First tech had difficulty figuring out how to repair Kitchenaid refrigerator & ordered parts anyway. The 2nd tech who came to do the repair had no idea what to do with the parts & correctly refused to try.We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
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I called for service after my double oven stopped working. The process was easy to schedule. Service was prompt coming the same day. Robert, our service guy was courteous and knowledgeable.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Service did not fix the problem. Requires further serviceWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {homeservicereviews@transformco.com} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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HE was very concerned with my needsHI MAGDALEN ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Rob was greatHI ROBERT ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Use them a week agoHello Andre, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Very happy with the Master-Craftsman - Technician Brian not only did he fix our refrigerator he was meticulous in his approach and got rid of the heavy ice build up and made sure everything was working properlyHi James, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I was not satisfied with the over all service. The cost of the labor of $372 was not reasonabl. The replacement ice maker does not work and another visit has to be made..The overall cost of the service was $499.99 for a part that was $89.00. I would have order the part myself and plugged it in which took the serviceman 10 minutes . I notified your customer service of the the situation Also, the technician never broke down the charges when he quoted the cost. I would never went a head with the work if I knew the cost of the part was $89 and $400 for labor and taxes. The job took 10 minutes!We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.