East Northport, NY repair reviews

It took over 2 weeks from the date of reporting a problem with a refrigerator to the time it was repaired. I would think that something as important as a refrigerator would receive prompt service. Also I'm disappointed in the performance of the refrigerator which is a Kenmore Elite having a compressor fail in less than 6 years.

It's great when a guy shows up who knows what he's doing and gets the job done in one visit. I just wish that all technicians carried with them a supply of replacement parts so that they would not have to come back for a second visit, as happened that last time we called. This time was great - he was able to fix the problem with a few adjustments. But if he had needed a part -- we would have needed to schedule a second call.

Serviceman was courteous. After taking pictures of leaking issue that ruined floor beneath machine, he told me the machine was unrepairable. He warned me not to turn on machine, as wires were dangerously close to water that leaked. He also said There was an issue with mold.He called the problem in and reported problems. He told me to call the service within 24-48 hours to inquire about coverage. After three calls to service, I was told there would be no coverage. I am not happy with that decision, and will contact Corporation Headquarters with my complaint.

I had to chase down the technician calling Sears and the outsourced contractor 3 times. I thought they were supposed to text on their arrival time.

The technician was courteous, knowledgeable and conscientious. It's too bad that his van didn't have the control panel we needed when he first showed up at our house since it always is the problem part. But we are happy with our Kenmore Dishwasher and we hope it survives the Sears bankruptcy. This survey is the most annoying segment of this process.

GreAt service but had to wait 2 weeks to have repair

Service tech was very nice and accommodating but the problem is not really fixed with the ice maker.

The SHS scheduling part of the service was the delay issue. They gave me the wrong contractor information for days to hone in on the service time window. The contractor did their job exceedingly well once they finally were scheduled to come.