Clay, NY repair reviews

The tech was good - explained the issue very well. The issue was a bad compressor - replacement cost was 1/2 the cost of the refrigerator - The lead time for the compressor was 7-10 days - cannot be without a refrigerator that long. The scheduling of a tech to come out was 6 days even when advised the refrigerator was totally down

At least this time, they didn't flood our house, and then deny they were ever there. They wrecked our house a few years ago, and then denied they had anything to do with it. So, if Sears thinks I am just going to forget it or sweep it under the rug.... that would be a mistake. As to the current repair: Guy was nice, they had to reschedule from Thursday, and got there very late on Friday.... but he did a decent job. My goal... is to make sure that for every repair.... that Sears is aware that they damaged our home and then tried to say they were never there. Advice: Always take pictures of them working and ALWAYS get paperwork, or they will bury it if it implicates them.

It took me 3 weeks to get my fridge fixed which I believe is totally unexceptable. The first parts we received were broken and they took two weeks to get here ,then we were into another week before they came to fix it.

The repair man was fantastic. He encountered a problem that was unexpected and found a solution. It took him more time than expected according to what had been related to him in his work order but he kept saying this is my job to get it done and done right. He did not complain that it made him work over. Great attitude for an employee. I apologized because he had to stay longer than expected but his attitude was so positive. He was grateful he had a job and did it well. I asked his name before he left to be sure I could give him a good report. It was Adam. I hope this does not go unnoticed. You have an excellent repairman in him. Thank you.

Will use them again. Felt safe ha Bing the tech in my home

Fast and friendly. Replaced the fan and I was back in business.

The technician who came to help us knew just what was wrong. He had our washer running again in just a few minutes. Thank you so much.

Excellant service , part delivered on time service personal knowledgeable and informative

On Friday March 16th two servicemen came to our house, just when they said they would, and did an excellent job repairing our ice maker. We had had trouble with it in the past, and then it would start working again. It was really frustrating. Under our extended warranty, the work was done absolutely free of charge. The two men worked fast, and efficiently, and when they left, the kitchen was just as clean as when they started. We are really pleased with the work that they did.