Clay, NY repair reviews

Courteous, knowledgeable, and efficient.

Grateful that the part we needed was on the truck so our refrigerator could be fixed right away. Our service technician was super friendly and informative.

Sears foreign customer service (outsourced) rep during scheduling talked me into the price of $50 because the warranty ended and the tech would be here for the washer and refrigerator for their annual warranty checkup. She said how important it was to service the dryer especially for lint buildup that causes fires, so I agreed to it. However, when I explained about checking for lint and the way the past techs did it, he seemed annoyed and bothered to do it. I told him about the conversation with the rep on the phone. This tech was friendly, but weird. He had a nervous laugh that made me uncomfortable.

He was okay, but not as good as techs in the past.

Joseph did a good job

Joseph did a good job

Joseph did a good job

Joseph did a good job

The tech was good - explained the issue very well. The issue was a bad compressor - replacement cost was 1/2 the cost of the refrigerator - The lead time for the compressor was 7-10 days - cannot be without a refrigerator that long. The scheduling of a tech to come out was 6 days even when advised the refrigerator was totally down

At least this time, they didn't flood our house, and then deny they were ever there. They wrecked our house a few years ago, and then denied they had anything to do with it. So, if Sears thinks I am just going to forget it or sweep it under the rug.... that would be a mistake. As to the current repair: Guy was nice, they had to reschedule from Thursday, and got there very late on Friday.... but he did a decent job. My goal... is to make sure that for every repair.... that Sears is aware that they damaged our home and then tried to say they were never there. Advice: Always take pictures of them working and ALWAYS get paperwork, or they will bury it if it implicates them.