Buffalo, NY repair reviews

The problem was not solved. Moisture problem is still there, poor insulation on freezer door. How do you rate service when problem is not solved ?

Thank you to the team who came to service our oven. Truly appreciate the no nonsense and no pressure approach and getting down to defining the issue, explaining the options and cost. It was repaired in an efficient manner!

Happy to have my oven in working order

Service guy was over 2 hours later than the window. Spent 10 minutes on my washer that he couldn’t fix. For $107.67 it seems poorly spent.

The issue is still there. Have to call the service again!

was able to repair door switch

Andy was excellent

The technician in no way wanted to help with the repair of my refrigerator. He was very rude and wouldn't even look for a part number.

If possible I would give zero stars; review format won't allow. This was the second call in 2 weeks and the friend STILL does not come to temperature. I purchased and installed a new thermostat as recommended by the tech. No change! Third service call scheduled in 2 weeks. Continued disappointment with Sears.