Albany, NY repair reviews

I have used Sears for my washer/dryer repair and maintenance for years. They are quick to respond to a repair request and Paul, the gentleman who usually does my repairs is GREAT. Very professional and friendly.

My technician was great when I finally got him to the house! It was a nightmare dealing with the three call center groups involved! Sears, Warranty and A&E! There was no one that could CALL and contact my local techs-RIDICULOUS PROCESS! Poor customer service because of call centers!

My major concern is that SHS was only willing to state that my service would occur between 8am and 5pm. In this day and age, scheduling can be performed a lot better. It is very difficult to block out a whole day to get the dishwasher repaired. Only when the service man was on the way did I have any idea as to when they would show up. THIS IS UNACCEPTABLE The problem was disagnosed and fixed quickly. Thank you.

On time and efficient

Very happy with the service visit.

Have not used since repair

the service we have had has been very good. I dont think we have ever had service that was not above board and handled with professional repair employees, the only issue we have is the product that we are servicing and trying to repair. and still are repairing as i write this

Always have had great service with MY SEARS contract repair persons !

Again the tech was only on site for a half an hour and 2 days later my refrigerator temperature was almost 60 degrees and the freezer is not fully freezing foods. I haven't had a refrigerator since September 6th and the next service isn't scheduled until November 7th.

I scheduled a service appointment at 10:00 at night when my dryer broke. They had it fixed by the next day at 6:00 pm.