Las Vegas, NV repair reviews

Repair man extremely helpful and knowledgeable. Would request him in the future if need be. Thanks.

As part of my service maintenance agreement this initial inspection was provided at no cost.

Good service

Good service

I have been waiting since Oct 6th for a part for my Kenmore Pro Refrigerator. I have not been kept informed about the parts arrival. I have called twice and been told the parts are on back order but nothing else. Expected delivery of parts; just that there are not here. I have been shopping at Sears for over 50 years and never in the time have I had such poor customer service. I just want my refrigerator fixed or replaced with the same model.

I was unhappy with the process from the 1st moment. trying to schedule the appointment was a nightmare - quality of the call was terrible - the representative barely spoke english. Then I sat at home and waited for the repairman all afternoon only to find out the technician cancelled my appointment - nobody told me! I had to go through the process again! The technician that came out (Katherine) was a very good, polite and professional technician. Nothing was wrong with my refrigerator, it just needed the button pushed. I am 74 years old and didn't understand even though I had asked for troubleshooting when I called for the repairman. I am very upset with having to pay $150.00 for nothing. My time is expensive too! I have owned Kenmore appliances for over 50 years.

The Service Person was prompt and efficient.

Service was quick

Our appliance was repaired, however, our repairman was unkind, dismissive and condescending. When selecting a repair company, we felt confident in choosing Sears; knowing that the long standing history and reputation was trustworthy and one which we could trust to bring into our home. I regret not having this gentleman leave the premises prior to completing the repairs, and permitting him into my home after returning with the replacement part. Additionally, during our discussion he clearly stated that he does not work for Sears - he works for A&E Factory Services. Is this who you want representing your company? Is this an employee who you're proud to allow into the homes of families? I am terribly disappointed in the experience, and that you're sending representatives of this caliber into homes to provide service on complex issues. (The fact that the dryer is repaired is completely irrelevant at this point). When addressed, he felt that he had done nothing wrong, and stated that "that's just how he is". You need to know that if your employee performance expectations are even mid-range, then today was a failure.

The oven didn't actually get fixed. And they left trash for me to clean up.