Toms River, NJ repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 294 Reviews
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The ears rep was unknolegable and put me on hold 3 times at like 10 mins at a time. The service rep are not from the US and really dont understand what we are saying and just saying what you what to hear. Sears is not like they used to be!! Horrible Customer service!!Natalie, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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I am happy with the serviceHI RUPERT ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The service tech actually showed up in a snow storm to fix my problem!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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ProfessionalThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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So far, so goodHi Barbara, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Excellent serviceThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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My only complaint is time from breakdown which was Aug 14, 2020 to timE of finished repair which was Nov.2, 2020. UNEXCEPTIONABLE.Hello Fred, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Horrible warranty serviceHi Lori, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We would like to provide you with some assistance regarding the Washers issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
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The service was fantastic. I just wish all the ordered parts would’ve arrived sooner.Hello Joseph, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The tech arrived and almost did nothing but asking questions. He did no work on the stove. He never pulled it out from the wall to get the ranges serial number and information. All he said was range was too old to get parts That we needed a new one. I thought he would have been through. Just very lazy. I installed many new appliances for Sears in the past and never saw someone who acted as if he was just not willing to do the jobWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.