Phillipsburg, NJ repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 289 Reviews
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Good timing on serviceWe love 5-star ratings! Thanks for choosing Sears PartsDirect!
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Scheduled repair took 4 days from initial call. Tech ordered replacement part which arrived in 2 days but another 8 days for installation. I installed the part myself in 15 minutes after viewing U-tube. I was billed $287.89 in advance for the installation which never happened. Trying to get refund for contract and installation but impossible to contact services to rectify the problem. Expensive nightmare.Hi, Charles, we would like to provide you with some assistance regarding the Refrigerators issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com
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After the repair, the refrigerator started to work! Cool!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Repair begun in Dec 2021. Tech said starter switch, but oops nobody has it. Charged $109. Found switch online. Called Sears and they said buy it and then set new appointment. Don’t pay anything else. Got switch in Feb and rescheduled. Tech came and said no starter switch wasn’t the problem. Need two limit switches. He ordered and said it’ll arrive by 2/15/22. Paid another charge over $225 for the switches and the future repair. Didn’t arrive called Sears - switches on back order. Waited 2 weeks called again - switches due by April 11, 2022. I asked if I could order them and was told ok. Switches are on their way, but the refund they promised me for the February charge ($225+) not yet confirmed or acknowledged by Sears. Once the switches arrive I can only hope they are the problem, because the next possibility is a $400 motor. Very unhappy customer!!Dear Samuel, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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No report receivedDear Jalendu, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Brian, went out his way to get the job done. He explained step by step during the repair, which helped me understand what caused my microwave issues. He did a great job !!!We love 5-star ratings! Thanks for choosing Sears!
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Easy to schedule. Good updates and right on time. Quickly replaced the belt on the dryer and even oiled it so it runs quiet!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Prompt, efficient and very courteousThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Friendly and CompetentThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The first time to have preventive maintenance.Dear Yannong, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!