Paramus, NJ repair reviews

Been a Sears customer since 1996

I called for my refrigerator. 09-28-2019 technician came he ordered all parts. On 10-7-19 another technician came fixed it .He was very good. Happy with the service.

Visited last week for my clothes washed..charged $ 229.00 to reboot took 15-20 minutes

Very pleasant Service

Tech came 2-1/2 hours after the 4 hour window. Waited home from 10 am until he finally arrived at 4:30 with no phone call to tell me there would be a delay. When he did arrive to fix the same problem that was fixed 2 days earlier and blow again the next day, he was unable to get parts ordered because it was already 5:00 and the warehouse was closed. So, two techs in 2 days and my dryer is out for a full week now because the first tech didn’t diagnose the original problem. Went out a bought a new dryer and will have it installed faster than when the parts and tech can be back to fix the old one. Very disappointed

called on Monday repairman came on Tuesday. completed the repair quickly & efficently

Fine service, knowledgable tech,

Mike R. most knowledgable sears tech we've met in many years of techs servicing our appliances.

Service was clear and concise. he answered all my questions

I opened my first call May 3rd 2019. 9 visits and 7 different technicians and 8 parts later (3 of which were the incorrect parts) on June 18th I was told the washer could not be fixed. The technicians did not seem to be in tune with each other nor had the knowledge and experience to fix my 6 year old washer. 1 1/2 months to make this determination is completely unreasonable! I will make every attempt to find someone in corporate who cares. They even left all the parts here scattered in my basement.