Paramus, NJ repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

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  1. Good service

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    Been a Sears customer since 1996
    FAIR LAWN, NJ
    October 17, 2019
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  2. Excellent service

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    I called for my refrigerator. 09-28-2019 technician came he ordered all parts. On 10-7-19 another technician came fixed it .He was very good. Happy with the service.
    NEW MILFORD, NJ
    October 17, 2019
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  3. Excessive charge

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    Visited last week for my clothes washed..charged $ 229.00 to reboot took 15-20 minutes
    PARAMUS, NJ
    October 04, 2019
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  4. My technician!!

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    Very pleasant Service
    DUMONT, NJ
    September 28, 2019
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  5. Not a good experience

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    Tech came 2-1/2 hours after the 4 hour window. Waited home from 10 am until he finally arrived at 4:30 with no phone call to tell me there would be a delay. When he did arrive to fix the same problem that was fixed 2 days earlier and blow again the next day, he was unable to get parts ordered because it was already 5:00 and the warehouse was closed. So, two techs in 2 days and my dryer is out for a full week now because the first tech didn’t diagnose the original problem. Went out a bought a new dryer and will have it installed faster than when the parts and tech can be back to fix the old one. Very disappointed
    ALLENDALE, NJ
    September 08, 2019
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  6. quick response/immeadiate fix

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    called on Monday repairman came on Tuesday. completed the repair quickly & efficently
    PARAMUS, NJ
    July 26, 2019
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  7. SHS SERVICE FINE AS EVER!

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    Fine service, knowledgable tech,
    GLEN ROCK, NJ
    July 25, 2019
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  8. not clear to me what this means!

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    Mike R. most knowledgable sears tech we've met in many years of techs servicing our appliances.
    GLEN ROCK, NJ
    July 20, 2019
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  9. Great service

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    Service was clear and concise. he answered all my questions
    PARAMUS, NJ
    June 24, 2019
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  10. Extremely dissatisfied

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    I opened my first call May 3rd 2019. 9 visits and 7 different technicians and 8 parts later (3 of which were the incorrect parts) on June 18th I was told the washer could not be fixed. The technicians did not seem to be in tune with each other nor had the knowledge and experience to fix my 6 year old washer. 1 1/2 months to make this determination is completely unreasonable! I will make every attempt to find someone in corporate who cares. They even left all the parts here scattered in my basement.
    HILLSDALE, NJ
    June 21, 2019
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    We're sorry that you've had such a dissatisfying experience with us. We have sent you separately, an email requesting additional information.
    SHS Social Care Team on June 24, 2019