Paramus, NJ repair reviews

While it was tough to get the right phone number and I had to call a few numbers a few times, once the appt was booked I was pleased with the technician. He came in the timeframe scheduled, call in advance to specify around when he would arrive, quickly diagnosed the problem and thankfully the needed compressor was in stock and he replaced it that same afternoon. While I I am frustrated that my Kenmore fridge had a broken compressor in under 4 years, the technician was skilled and we are pleased with his service.

Great service

Mechanic came and diagnosed the problem with the help of his boss. He didn’t have the part with him and ordered it. Had to make a return visit after part arrived at my house. Only the late slot 1-5pm was open. Both times the mechanics were late. The second visit was really late. I was told that there was only five mechanics to cover the entire territory and two were new and it was hard to get people to work. These mechanics are very overwhelmed. I did receive timely communication of eta. Bottom line is they fixed my washer.

Bruce came and diagnosed problem, ordered parts and made follow up appointment for Jan. 20 between 1 and 5. He was wonderful. Parts arrived at home. Sears emailed me confirming parts arrived. Therefore we assumed approximately was as planned. Jan 20 came and at 4:30, since no one contacted us, I started the chat with Sears on line which is the ONLY way I can communicate with Sears which stinks. The rep said they didn’t know parts arrived even though I received email confirming parts arrived. So I had to make another appointment for the following day January 21. My husband canceled a doctors appointment January 20 to wait for Bruce. How can we get confirmation that the parts arrived, which was correct the parts did arrive, and Seats didn’t know that because the rep on January 20 said status was ‘waiting for parts’. Poor communication and documentation. .

The ice machine on the refrigerator is still not working,, he needs to come back and fix it, he didn’t fix it, and it’s paid for.

Sears comes every year to do yearly Maintenance to get my furnace ready for the winter season. Always professional and on time.

Sears Home Services uses deceptive advertising on its website. The website says that they waive the diagnostic fee if you proceed with the repair, however they don’t waive it, they add it on top of parts and labor. Then when you try to call customer service to have the fee refunded and show them what it says on the website, they tell you they will submit a dispute to get you off the phone. If you continue to call and follow up they eventually tell you to send an appeal to the billing department - which you cannot call. They do not take phone calls. So basically a dead end. I would never use them again and would advise anyone who asked me, not to use them.

The service technician's were knowledgeable and friendly. They explained the problems and outcomes to help us make the best decision.

Tech found a situation that could have become a serious problem in a short time.. He fixed the issue quickly before it caused any damage.

Tech went above and beyond