Livingston, NJ repair reviews

5 apts. is unacceptable. setting up appts,wrong email address never corrected,hold times with customer service frustrating. first call had to facetime.on phone 90 minutes and they sent wrong parts anyway. then I get a call asking where wrong parts are. frustrating. I will never buy a sears contract again. I understand 2 appts.send someone ecperienced.

He fixed the problem ASAP and not an issue since.

I ordered service for an HVAC system that was installed a few months ago. Last week was the first time I turned the heat on and it was cooling instead. I called Sears and their closest appointment was 5 days away. I was without heat for almost a week at 55 degrees. The technician came by and said that the furnace is working fine and that the issue is related to the zone system, and it is not his expertise. I had to call customer service to schedule the installers to come out. I tried reaching Tamara at Sears for almost two days. Not returning calls, nothing. When we finally spoke, she told me that our dampers are closed. Which was wrong. She also said that this is not Sears’ responsibility because the furnace is working. Terrible service, terrible people. I wish I hadn’t used them for this project.

Sheets of ice form in the freezer and water accumulates on the floor. Also, the cord to the icemaker freezes. I asked the technician to fix the refrigerator; he yelled at me more than once. He told me that he was only here to install a part, not to fix my refrigerator. This is the 8th visit for the same issue. It still hasn't been fixed. I tried to have him speak with a supervisor who I called to resolve the issue. He instead walked out the front door and left it unlocked.

Technician called to alert me he was close, was polite and pleasant, answered questions, offered tips for best use, and did his work quickly and neatly.

Three service calls, dishwasher still not fixed.

Technician was knowledgeable, professional and courteous. Great work! Thanks!

The technician was on time and efficient. We also needed repair on the dishwasher shelf which the text said he could not help me with. He advised we should call back Sears and schedule a repair service. I thought the very least he could have at least recommended what needed to be ordered for the Shelf but he wouldn't look at it

Very satisfied

I used them a week ago to fix my refrigerator and I’m glad I did