Livingston, NJ repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 410 Reviews
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The technician was rude, refused to look at the freezer because the model number was worn off even when I gave him the model number. When another company came out to repair the unit, all it needed was some Freon. No need to order any parts. And then he wanted paid for the service call!!! Will never use again.Hi Sharon, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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The tech kept me posted on his arrival. He looked at the refrigerator knew what the problem was and ordered the replacement part.Hi Paula, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Was able to get an appointment within a few days. Got a call and a text that tech was on his way. He was courteous and knowledgeable and fixed my treadmill in less than an hour.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Tech knew what to fix and how to fix it. He was very courteous and professional. Only negative was the $274 price, $41 parts, $233 labor for 1 hour in and outHi Glen, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Happy with the serviceThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Technician was friendly and knowledgeableThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I put in a call on broken faucet, got a visit from a plumber within 48 hours who told me he needed authorization to get a replacement. Took $100 cash for the deductible and left telling me he'd probably be back in the next day or so. After a week and calling multiple times, I finally got through to their office and they told me that they were waiting for authorization from Sears. The Sears website meanwhile showed the case as being closed. When I called Sears they said they'd make an exception to the 21 business days needed for authorization and speed things up. When I asked how soon that would be he said in all seriousness, it would be less than 21 days. This is for a broken faucet! How hard can this be to process? I can't fairly rate the questions for expertise or cleanup because they never came and never made the repair!Oscarmas, we are sorry to hear about your poor service experience. We would like to look into this a bit further, could you send us an email at HomeServiceReviews@transformco.com, along with your full name, address, and the phone number associated with your service? We would be happy to see what we can do for you!
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Our technician, John was great! I'll take him any day of the week! I'll tell you when you get the seasoned staff, they know what they're doing and don't waste a lot of time! Plus he had personality to go with it! He took the time to talk and explain and I would use him a zillion times over! Thank you again!
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Great quick service
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