Deptford, NJ repair reviews

My overall experience was excellent. My repairman Robert was very nice and explained everything to me about the repair.

Totally mislead on price and tech was very unprofessional in the way he acted and spoke. The issues was juts a fuse. Part cost $16 then I was charged a labor fee and service free of $258. It took the tech a total of 10 mins to replace the fuse. Total cost was $274 crazy. Tried to talk to customer service and they told me there was nothing they could do.

8 to 5 for a appointment?

The tech did a great job

On time an very friendly

My first scheduled appointment was for a 1pm - 5pm window. I was told I'd be updated with the technicians arrival and never received any notifications. At 530pm the technician called and said he couldnt make it. I missed 4 hours of work that day. He rescheduled me for two days later, again in a 1pm-5pm window. I asked if he could try and make me the last or as late as possible since I already missed work and he said he would. He called at noon and said he was 10 minutes away! Its not even my window time! I had to leave work again and take off the remainder of the day. I was told I needed a new condenser in the fridge/freezer which cost a considerable amount to come out and diagnose/repair. Another day passes and The fridge/freezer still isnt working! I'm so disappointed. I had to empty my fridge and use a small/portable fridge I had in storage. I've lost so much time and money, not to mention all the spoiled food, and its not repaired yet. They are coming back tomorrow (let's see if it's between 1-5!)

This washer will continue to break but Jim explains everything and keeps fixing it

Technician James N arrived on time and diagnosed the problem within 15 minutes. He repaired the problem and was very easy to interact with. I am disappointed that it took so long to schedule the appointment ( 2 days). I had to call my plumber to disconnect the water source to the freezer as water was leaking from the ice maker. I was forced to cook a number of items to avoid spoiling and also discarded other less expensive items because of the time delay.

I am not happy with the end results. The service man was good but when a piece breaks in your refrigerator and he tells you it won't be fixed because it is a cosmetic part, this part holds my bottom shelf and my crispers, so if they don't replace it what good is my refrigerator. In addition I have been paying for a maintenance agreement for 24 years. This is a disgrace. I will be calling customer service on Mon 3/25/19

Tech did a good job representing Sears service