Deptford, NJ repair reviews

Tech did a good job and was a good representative for sears service

The tech was a very good representative of sears service dept

Long story short. Our oven will not reach the temperature it is set for. The first service man would not look at the stove because he said he couldn’t read the sticker with the model number on it. We said we would look it up or call Sears and he said that he “had another appointment,” and walked out. He was in the house for 5 minutes total. We got the number he needed within minutes and scheduled another appointment. The second service man never showed up. He logged with the office that he was here and the house was empty. The house was full and he never came. We scheduled another appointment. The third service man came and tested the stove at 350 degrees. Made a small adjustment to the temperature and said that it was fixed. We asked him to check it at the higher temperature where we know it was not working properly. He said “it will be fine, I have somewhere else to be,”. I asked him if he was refusing to check the stove at the temperatures where we know it is not working. He said “I don’t have time for this.” He then walked out of the house while we were still speaking to him and left. We tested the stove immediately and it about 75 degrees cooler than it is set for. We called and scheduled another appointment. We are having 25 people over for Christmas Day dinner without a reliable stove . We are waiting for the next appointment on 12/27/18.

My dryer still is not working properly, it’s not heating or warming up to dry the clothes. It turn cold not even 5 minutes of starting the dry cycle.We paid extra $50 to have it fixed despite the active protection plan that I had paid.

I have had 9 techs to my home to fix my washer . Not one of them took the washer apart to see what the problem was until this last tech took the washer apart. The problem was the bolts were not tightened from the tech which installed the new drum and barring. So he tightened the bolts and now my washer is working great!!

The technician did a great job repairing my fridge. However, the repair took 2 repair visits encompassing a one month period, due to the lack of parts on hand and the inability of Sears to schedule either of the 2 repair appointments within a reasonable time frame. Hence, I had to rent a fridge for over 2 weeks - what a headache! Sears obviously needs to hire more service repair techs to cover their warranty service.