Lincoln, NE repair reviews

All Reviews are from verified customers of Sears Home Services.
4.6 out of 5 stars

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1–10 of 142 Reviews
  1. Honoring Service Agreements Challenging

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    The actual maintenance people are very honest, helpful and knowledgeable. The scheduling staff and “courtesy” representatives’s communications are poor. An 8-5 window, on the first try, ended up being a 5-7pm window on a Friday night with no warning of that all day. It appears that the main office over schedules the appointments. I put my life on hold all day- but had plans that evening. The first responder, when I called to get the problem resolved, apparently hung up on me. When I called back- and had to push through the irritating audio prompts- the second responder was polite but lied to me! I had to work with the maintenance guy to get the appointment rescheduled. It’s almost as if the company doesn’t really want to honor service agreements because they make it such an unpleasant experience!
    LINCOLN, NE
    August 17, 2019
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  2. Friendly, Timely, and willing to answer all questions.

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    We're glad we called. Repair was completed in time for this week's visit by new baby granddaughter.
    LINCOLN, NE
    June 24, 2019
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  3. Fixed icemaker

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    Repairman was courteous and fixed ical maker problem at this time
    ROCA, NE
    June 17, 2019
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  4. GOOD SERVICE

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    HE CAME SAT AM AND DID WHAT HE WAS ALLOWED TO DO AND WAS GOING TO PUT IN A REPAIR REQUEST FOR MY ICE MAKER
    YORK, NE
    September 18, 2018
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  5. Technician

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    Luke Noojin, technician, was very polite and prompt, professional.
    DILLER, NE
    September 13, 2018
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  6. Great service

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    Our repair tech was great. Friendly and efficient.
    LINCOLN, NE
    August 11, 2018
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  7. incomplete service

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    Service provider checked all the boxes on the list., but didn't do them all or at least not adequately. For instance, condenser was not properly cleaned.
    LINCOLN, NE
    August 03, 2018
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    July 20, 2018
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    July 20, 2018
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  10. good service

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    the tech was vewry nice and and notified me in plenty of time.
    DORCHESTER, NE
    June 25, 2018
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