Goldsboro, NC repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 164 Reviews
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Freezer and refrigerator quit working. Only 4 years old. Had to wait a week for a service call. Also didn’t like that the technician didn’t come until the very last minute of the 4 hour window we had to wait. Other than that, the technician was very polite and knowledgeable and did a fabulous job.
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Waited almost two weeks to get a repair. Kenmore has a compressor issues and even under warranty it cost me over 500.00. According to the websites this is a common problem. Service technician was great. Communication is rated below 0. When you are able to speak with someone, you can't understand due to POOR English. It has not been a pleasant experience.Hi Benny, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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the service tech was great but the range is still malfunctioningThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Excellent service & communicationThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Arrived towards end of appointment windowDear Edwin, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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To whom it may concern!!! Very disappointed in the wait time for appointment had to wait a week before I could even get an appointment and I had to be persistent in getting the appointment because the customer service was terrible.. Put you on hold and do not come back Need to be improved... waited too long for the service have a warranty.. After the tech came and repaired my refrigerator everything seems to be OK at this point in time Disappointed customer.Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Technician was very knowledgeable and professional. Knew what he was doing. Scheduling of repair was awful. Had to wait almost a month for it to be scheduled and then appointment was cancelled and reschedules a another month out. Very poor. I guess they only have one technician.Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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This young man has given me better service, than anyone that has ever been out to check things out on my Fridge. Thank youHi Mary, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Everything works great now.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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He got it running but it still doesn't cool. The compressor is still not kicking on.Hello Dianne, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.