Goldsboro, NC repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 160 Reviews
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Arrived towards end of appointment windowDear Edwin, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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To whom it may concern!!! Very disappointed in the wait time for appointment had to wait a week before I could even get an appointment and I had to be persistent in getting the appointment because the customer service was terrible.. Put you on hold and do not come back Need to be improved... waited too long for the service have a warranty.. After the tech came and repaired my refrigerator everything seems to be OK at this point in time Disappointed customer.Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Technician was very knowledgeable and professional. Knew what he was doing. Scheduling of repair was awful. Had to wait almost a month for it to be scheduled and then appointment was cancelled and reschedules a another month out. Very poor. I guess they only have one technician.Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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This young man has given me better service, than anyone that has ever been out to check things out on my Fridge. Thank youHi Mary, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Everything works great now.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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He got it running but it still doesn't cool. The compressor is still not kicking on.Hello Dianne, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The original call was on 6-18-20, the tech came on 6-19-30 (quick response here). Parts ordered- Then the drag, After 3 weeks after I began calling for updates. This! Is a joke! Each time took me 2.5-4 hrs on the phone to reach a real person. I could chat quickly, but some limitations or internal protocols to discourage follow up made getting any information from the chat negligible. Weeks 6&7 after the parts order I was told (after 7 hours hold time) they were moving my case to a group for replacement pricing. 3 weeks go by and nothing. So another couple hours of on-hold, I learn they ‘located’ a part. Then it took another 1.5 weeks for the tech to be scheduled to arrive. Thankfully, so far, the washer has been operating as it should.Hi Wayland, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to the Service time. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Never used before, but loved the service as a first time serviceHi Brenda, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Comments made by serviceman was knowledgeable and helpful.Hi Prentice, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Washer is not functioning !!!HI ELIZABETH ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.