Asheville, NC repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 243 Reviews
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we have a 5 year warranty on a fridge, the ice maker broke last august, 2020. the sears repair people came ordered parts and we waited and waited and waited. the process was repeated 5 different times including this last visit. The repair firm are first rate but my fridge still does not have a working ice maker. Send a new fridge or find what ever part is broken and fix it now!!! We should be reimbursed for the bags of ice and small ice maker we were forced to buy.Dear Mary, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Service person prompt and professionalHI JEAN ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The reviewer notified me when he expected to arrive, and arrived during the promised window. He was wearing his protective mask and booties, and was very friendly and polite. Upon hearing my description of the problem, he found the cause and repaired it quickly. He even provided some laundry tips. I was very pleased.Dear Joseph,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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quick and efficientHI FRANK ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Quick diagnostic and efficient repairHi Frank, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Did not show up for appointment, waited all day. They showed up 3 weeks later unannounced but I was not home.Hello Lisa, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Nick has been the first repairman that was pleasant and explained things well. He was here last week to analyze our problem. He ordered the parts before he left. I requested him to return for the repair and am thankful he was sent out.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I have seen this same technician before. Friendly and knowledgeable.Hello Henry, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I did a review last week and stated how satisfied I am with the service.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Did not expect to have to get another service to clear dryer ductWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!